Patient Financial Counselor

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Position Summary:

Reporting to the Supervisor, Financial Counseling Shared Services, this position effectively captures patient liabilities while providing financial counseling to patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, or other local/governmental assistance programs) and/or require assistance in reviewing and establishing payment options prior-to-service, at time-of-service, and/or post-service. Determines the financial status of the patient during the financial counseling process and coordinates benefit authorization and management. Ensures compliance and exceptional customer service when working with patients/guarantors.

Contributes to the success of a high-performing shared services organization by helping to drive the long-term Johns Hopkins Medicine Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized.

Education:

Requires High School Diploma or equivalent.

Licensure/Certifications:

Certified Application Counselor (CAC) certification within 6 - 12 months

Work Experience:

Minimum of two years' experience in hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities.

Completion of regulatory/mandatory certifications and skills validation competencies preferred

Knowledge:Skills:

• Knowledge of insurance and governmental programs, regulations, and application processes (e.g., Medicare, etc.), managed care contracts and coordination of benefits is required
• Knowledge of medical and insurance terminology as well as an understanding of healthcare insurance is required
• General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
• Working knowledge of applicable Federal, State, and local laws and regulations desired
• Basic computer knowledge
• Basic math skills
• Requires ability to understand, interpret, evaluate, and resolve complex issues

• Intermediate in Microsoft Office
• Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effectively maintaining and documenting data in the patient record
• Excellent verbal and written communication and active listening skills. Bilingual preferred.
• Interpersonal skills necessary in dealing with internal and external customers; must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function
• Accuracy and attentiveness to detail required
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Johns Hopkins Medicine
• Ability to closely follow policies and procedures set by Financial Counseling Shared Services
• Must be able to set and organize own work priorities, and adapt to change
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
• Ability to meet or exceed targeted customer service, productivity, and quality standards
• Requires the ability to work with and maintain confidential information