Patient Services Intern

Tactile Medical is offering an internship opportunity for a student who is seeking to accelerate their professional experience and career trajectory in Patient Services. Join a driven organization that is a compassionate leader in helping people living with chronic illnesses live better lives with at-home therapy devices.

In this 11-week internship program, our Patient Services Intern will join other interns to start out in our corporate headquarters campus in Minneapolis, MN for the first three days to learn from leaders across the entire organization. Our leaders will walk through how each of Tactile's collaborative teams identify patients, provide them with care, and ensure their lives are improved. We will provide an exclusively transparent view on how we at Tactile embrace change by proactively innovating our products, processes, and challenge each other.

After the first three days on campus, the Patient Services Intern is paired with a mentor on the Patient Services team to dive into their internship focus. You will be given an authentic experience by working through real market access issues and contributing to meaningful projects. On the final day, all our interns will return to campus to present their accomplishments and celebrate on how they made a direct impact on helping people live a better quality of life.

Program Details:

• 11-week program, first three days and the last day at our Minneapolis corporate office (weeks of 6/1/26-8/10/26)
• Full time during normal business hours (40 hours a week, Monday through Friday)
• Tours of different sites and departments (Manufacturing, Sales, Clinical, and others)
• One on one mentorship provided for each intern
• Social and community outreach events
• Team building and career development activities
• Gain industry knowledge from a leading medical device company
• Live our corporate values to help improve peoples' lives
• Networking with our interns and professionals from a variety of departments
• Learn from a personal internship to gain applicable professional skills and experience
• Present internship accomplishments on final day of internship program
• Competitive hourly pay rate ($23/hr. for Summer 2026)
• Possible contribution towards academic credits

• Work independently and collaboratively with the Patient Services teams to tackle contact center and field service improvements
• From day one and throughout the internship program, must have a patient-centric perspective always curious about how patients are impacted by how we operate and what we could do about improving that experience
• Perform shadowing experiences with call center staff and in the field with the Patient Education Consultant team
• Openly share ongoing observations with leaders, and provide recommendations for improvements
  • At a minimum, weekly email updates to department leaders on learnings, observations, recommendations
• Create and execute project plan to deliver on improvement initiative to be completed within 11 week program, sponsored and co-led with mentor
• Develop baseline understanding for contact center operations and the work being done to serve patients in the field
• Provide perspective on how we could maximize operations with the use of AI tools
• Present project work, experiences, and learnings during final week of internship

Education & Experience

Required

• Enrollment in an accredited bachelor's degree program as a rising Sophomore, Junior, or Senior pursuing a degree in healthcare, communications, or similar discipline
• Must be legally authorized to work in the United States without the need for employment sponsorship, now or at any time in the future
• Strong academic track record (GPA of 3.0 or above)
• Able to work 40 hours per week on a hybrid schedule at our Minneapolis corporate office

Preferred

• Experience using Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint, and others)