Director, Workforce Experience Optimization & Delivery

Are you ready to shape the future of employee experiences on a global scale? As the Director of Optimization and Delivery, you'll lead the adoption and activation of the Experience Operating System (XOS) across the enterprise, ensuring it becomes a living system that evolves with business needs and delivers measurable value. This role is a driving force for continuous learning and improvement, embedding the XOS into day-to-day operations, optimizing priority employee journeys, and fostering cross-functional ownership of experience interventions. With a focus on operational excellence and enterprise-wide collaboration, you'll ensure every initiative is aligned with business goals and built to create meaningful, lasting impact. Be the catalyst for change in an organization that values systems thinking, iterative evolution, and high-impact execution.

• Lead the enterprise-wide adoption and activation of the Experience Operating System (XOS), driving sustained engagement and continuous optimization.

• Partner with cross-functional teams to operationalize and manage priority employee journeys and blueprints, ensuring alignment with business needs and employee expectations.

• Drive the iterative evolution of experience interventions, embedding structured cycles of continuous improvement and impact realization.

• Establish governance frameworks that enable teams to prioritize, refine, and scale interventions for maximum value delivery.

• Build and manage a high-performing team of experience optimization experts while fostering strong partnerships across functions and levels.

How you will make an impact

• Ensures the XOS is not static but a dynamic system that evolves with business needs, sustaining performance, alignment, and measurable value over time.

• Accelerates time-to-value by embedding fast feedback loops and continuous iteration cycles into employee experience programs.

• Enhances decision-making by enabling teams to prioritize interventions based on measurable outcomes and business impact.

• Drives enterprise alignment by embedding the XOS into day-to-day operations and fostering ownership of journeys across teams.

• Improves employee experience outcomes that directly impact productivity, engagement, retention, and operational success.

What success looks like

• Increased adoption and integration of the Experience Operating System (XOS): The XOS is embedded across the enterprise, becoming a dynamic and indispensable part of day-to-day operations.

• Measurable business impact: Experience interventions lead to tangible improvements in key business metrics, such as employee productivity, engagement, retention, and operational efficiency, directly driving organizational success.

• Enhanced speed and quality of experience iterations: Iterative cycles of optimization result in faster realization of value, reduced time-to-impact, and higher-quality solutions that align with evolving business needs.

• Cross-functional ownership and collaboration: Teams across the organization are actively engaged in prioritizing, refining, and scaling interventions, fostering a culture of shared accountability and enterprise alignment.

Experience and Qualifications

• Experience leading business process optimization, employee experience enablement, or system adoption programs in a matrixed or enterprise environment.

• Track record of embedding new operating models and driving cross-functional adoption and iteration of experience systems.

• 7-10 years in experience management, operations, or business transformation.

• Advanced degree preferred (e.g., MBA, Organizational Development, or related field); certifications in change management, experience delivery, or continuous improvement are highly valued.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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