Director of Consumer Lending

At OnPath Credit Union, we share a passion for delivering exceptional service.

Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success.

If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you!

Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:

Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are.

We are looking for a Director of Consumer Lending to join our team. The salary range for this position is $111,678.19 to $167,517.28 based on skills and experience. This position is -classified as On-site.

SCOPE:

As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve.

PRIMARY FUNCTIONS:

The Director of Consumer Lending is responsible for overseeing the Consumer Loan department and supervises staff to ensure productivity, efficiencies, and profitability on all processes and programs. Evaluates loan product offerings and processes and implement changes necessary for high performing results. Coordinates training and education for staff and associated departments where lending applies. Works with information systems to obtain data to reach and exceed goals while creating efficiencies in processes. Works with Marketing on loan growth initiatives and campaigns. Underwrites, approves, and closes loans as applicable, assisting loan staff and developing talent. Maintains loan accounts including delinquency control, underwriting guidelines and make rate recommendations as applicable.

The Director of Consumer Lending will assist employees and all appropriate internal credit union partners. Conducts daily business interactions and maintains constant alignment with OnPath's mission, culture, and core values. Encourages others to act with mission, culture, and core values in mind always. Demonstrates initiative and sound judgment in the absence of specific direction from management. Ensures value through decision making that supports credit union goals and interests. Passionately displays a desire to build rapport and expand relationships with all members both internally and externally. Stays informed on OnPath's products and services to provide the right recommendations to the right members at the right time. Promotes and maintains a positive image of the credit union to peers, members, and communities we serve.

Major Duties and Responsibilities

-Responsible for sound decision making within the Loan Officer functions building and growing the loan portfolio and yield.

-Manages underwriting of Consumer and small dollar commercial lending. Responsible for the flow and processes of consumer loans, focusing on accuracy, speed, and automation.

-Works daily within the scope of the Lending Policy and Process; approves and declines loan applications as necessary.

-Assists Processors and Loan Officers when necessary to maintain acceptable turnaround time and member service expectations.

-Ensures staff is well-trained, effective, and utilized optimally. Provides leadership through clear objective setting, effective delegation, and open communication. Conducts meetings as needed to inform staff of policy, procedural, and legal updates. Discusses areas for improvement and identifies training needs. Develops and implements training programs, conducts training sessions, and facilitates cross-training where appropriate. Managers leave and time sheets and carries out performance appraisals as required and formulates and implements corrective actions when necessary.

-Demonstrates creative thinking skills by raising new marketing ideas and concepts for improving efficiency and generating new business.

-Works with staff on how to communicate with members to arrive at suitable repayment methods and schedules; and when necessary, communicate with members directly.

-Ensures proper maintenance of all areas under his/her supervision.

-Oversees implementation of new platforms and updates within programs as applicable.

-Manages the Indirect Loan program. Directly supervises the Indirect Dealer Reps and other staff to grow the portfolio in a sound manner, making recommendations for program changes and rate changes as applicable.

-Reports Consumer loan stats and performance, Score Card Management and any other portfolio management needs using resources like Ncino, DOMO and the core, keeping Executive team informed of progress.

-Leads Consumer Loan Project management and implementation of new products, services and platforms.

-Stays informed of regulatory, policy and procedural requirements to ensure compliance throughout the underwriting and credit administration processes.

-Keeps well informed as to market economic conditions as it relates to assessing credit risk.

-Ensures compliance with internal credit union commercial loan policy, credit risk management policy and external regulatory requirements; documents any exceptions to policy and related rationale/mitigates

-Performs other duties as assigned by management of the credit union.

Knowledge and Skills

EXPERIENCE

Five to ten years of similar or related experience, including time spent in preparatory positions.

EDUCATION/CERTIFICATIONS/LICENSES

Bachelor's Degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree or work experience in the same fi eld with positive results.

INTERPERSONAL SKILLS

The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

OTHER SKILLS

* Developed analytical and problem-solving skills. * Strong written and verbal communication skills. * Ability to work effectively with individuals and groups across the credit union to manage internal and external member relationships. * Proficiency with personal computers and related software packages such as Word, Excel,Salesforce.com, Visible Equity, and other business machines and platforms. * Ability to thrive in an entrepreneurial, team-oriented, and mission driven environment. * Ability to take initiative and prioritize tasks; good time-management, organizational, problem-solving, and problem-prevention skills. * Ability to work independently. * Solid knowledge of the local and industry standards within Consumer Lending * Knowledge and understanding of loan portfolio management * Working knowledge of regulations and compliance affecting consumer lending

ADA Requirements

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, view customer information, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 5pounds and frequently lift and/or move up to 25 pounds.

WORKING CONDITIONS

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at anytime by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL AND/OR EMOTIONAL REQUIREMENTS

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.