Assistant Program Director

Description

Position Summary

The Assistant Director supports the Vice President of Residential and Training in managing Crittenton's ORR Shelter Program, a licensed residential facility regulated by Title 22 and Community Care Licensing (CCL). This role provides oversight of the Campus Supervisor Office (Crisis Response Team), Overnight Operations, and the Recreation Department, ensuring each area operates safely, efficiently, and in full compliance with ORR, HHS, and state regulations. The Assistant Director leads campus safety, staff coordination, and crisis-response efforts across all residential units, promoting a trauma-informed, youth-centered environment. The role also supports organizational change initiatives, assists with incident review and compliance monitoring, and strengthens communication across departments to ensure consistent, high-quality care and operational excellence.

Pay Range: $60,798.40 - $86,860.80 annually

Requirements

Education / Experience Required

• Bachelor's degree in education, psychology, sociology, or another relevant behavioral science; master's preferred and (5) years of progressive employment experience with a social services or childcare agency organization.
• Minimum of two (5-7) years in a supervisory or management role.
• Demonstrated expert knowledge of ORR, HHS, Title 45, and Title 22 licensing standards.
• Experience managing staffing, operations, and safety within licensed residential or federally funded programs.
• Bilingual (English/Spanish) strongly preferred.

Clearances and Requirements

• Must successfully clear DOJ and FBI fingerprint checks.
• Must be cleared by ORR.
• Must be at least 21 years of age.
• Valid California driver's license and current auto insurance.
• Must provide proof of immunity to vaccine-preventable diseases (e.g., Varicella, MMR, Tdap, TB, Influenza).
• Completion of all required ORR trainings, including Employee Misconduct Acknowledgment, Code of Conduct, and Sexual Abuse and Harassment Prevention.

Essential Duties

• Provide direct oversight of the Campus Supervisor Office (Crisis Response Team), Overnight Operations, and the Recreation Department, ensuring all areas operate safely and efficiently in compliance with ORR, HHS, and Title 22 standards.
• Lead campus-wide safety and crisis-response efforts, maintaining readiness for medical, behavioral, and environmental emergencies.
• Ensure overnight operations uphold staffing ratios, supervision requirements, and emergency protocols.
• Supervise recreation programming that supports engagement, wellness, and social-emotional development using trauma-informed and culturally responsive practices.
• Support change-management initiatives and guide staff through new ORR directives, agency policies, and operational improvements.
• Oversee the review and submission of incident reports, ensuring timely, accurate documentation and corrective follow-up.
• Participate in the on-call leadership rotation, providing 24-hour support for emergencies and administrative needs.
• Conduct safety inspections, drills, and audits to ensure facilities remain compliant and audit-ready.
• Supervise assigned managers and staff, providing coaching, performance feedback, and professional development.
• Promote a positive, trauma-informed, and youth-centered culture focused on safety, teamwork, and accountability.
• Collaborate with Program Directors, Clinical, Case Management, Education, and Medical departments to ensure cohesive care and communication across programs.
• Track and report program Key Performance Indicators (KPIs) such as safety incidents, documentation timeliness, and recreation participation.
• Participate in ORR monitoring visits, licensing inspections, and internal audits, assisting in the development and implementation of corrective actions.
• May perform other duties as assigned.