MG Patient Financial Service Rep

• Review schedule of upcoming patients 3 days prior to scheduled visit. Flagging patients that will potentially need to be directed to business representative area.
• Contact patients on past due balances when scheduled to be seen at specific site.
• Counsel patients and families regarding financial issues with insurance and verify eligibility.
• Be available for patients that experience billing problems, provide appropriate coaching, counseling, direction and resolution. Assist with any questions patients may have and call insurance representative at billing office regarding any issues that deem necessary.
• Call patients for collection purposes as a segment of the aged trial balance report.
• Maintain insurance information in system ensuring prompt reimbursement for claims.
• Work closely with billing office for transfers, re-bills of services and relay findings. Have access to internet for insurance verification, access to the billing segments of Versyss and Versyss passwords.
• Keep Supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action that may be taken.
• Project a favorable image of Hawthorn Medical Associates to promote its aims and objectives and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Perform other duties and responsibilities as required or requested with prior approval from Director of Patient Business Services.

• Associates degree or equivalent and approximately 3 - 5 years previous third-party liability billing experience. Experience in a customer focused organization. Working knowledge of healthcare industry.
• Knowledge of 3rd party liability billing and collections; strong interpersonal and communication skills, self-motivated/directed, organizational skills; ability to exercise independent judgment based upon established policies, protocol or practices; ability to provide and support a vision and direction to Hawthorn Medical Associates patients.

• While performing the duties of this job the employee is frequently required to walk; stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. May be exposed to various patient conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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