Principal Learning and Adoption Lead

Our Mission

Our team is a group of passionate, customer-focused adoption practitioners dedicated to driving customer success. We thrive on empowering our customers to achieve value and become champions of PTC's solutions. Our commitment to excellence means we go above and beyond to ensure our customers' success-knowing that when they succeed, we succeed. Together, we build lasting partnerships, unlock tangible business value, and create raving fans of PTC's products and services.

Role Overview

The Learning and Adoption Lead is responsible for delivering highly customized, role-based training programs and adoption-related services for PTC's PLM, CAD, and ALM solutions with measurable adoption outcomes. This role emphasizes training leadership, including scoping, development and delivery of tailored learning experiences for Windchill, Codebeamer, Creo, and other PTC products, as well as advanced training methodologies such as Train-the-Trainer (TTT). The individual ensures customers achieve full adoption and value realization through effective education strategies.

Key Responsibilities

• Build the enterprise learning architecture for multi-program transformations (e.g., PLM, CAD, ALM, digital thread), aligned to business outcomes and sponsor priorities.

• Design, develop, and lead custom role-based training programs for Windchill, Codebeamer, Creo, and other PTC solutions.

• Implement advanced training methodologies, including Train-the-Trainer (TTT) programs, to scale adoption across customer organizations.

• Collaborate with OCM Lead to deliver learning and adoption services with a strong emphasis on education and enablement for PLM, CAD, and ALM solutions.

• Create and maintain comprehensive training materials, guides, and curricula tailored to customer roles and business processes.

• Collaborate with customers' leadership and end users to assess training needs and ensure alignment with adoption objectives.

• Develop metrics to measure training effectiveness, user engagement, and knowledge retention, integrating these into adoption reporting dashboards.

• Mentor internal and external trainers to ensure consistent delivery quality and adherence to best practices.

• Partner with product teams to incorporate new features and updates into training programs promptly.

• Support marketing and sales teams by providing training-related collateral and participating in customer success initiatives.

• Continuously improve training strategies based on feedback and evolving customer requirements.

Qualifications

• 10+ years of experience in training design and delivery for enterprise systems, with strong proficiency in PLM, CAD, and ALM solutions.

• Instructional design, learning engineering, performance support, microlearning, and scenario-based practice; accessible & inclusive design.

• Proven expertise in creating and executing role-based training programs and TTT initiatives.

• Experience applying OCM methodologies to complement training and adoption strategies.

• Excellent communication, facilitation, and presentation skills.

• Plus: Experience with e-learning platforms and digital adoption tools.

• Proven experience with at least one of PTC software solutions as Windchill, Creo, Codebeamer

• Experience with Learning tools and Platforms: Viva Learning, Cornerstone, Workday Learning (or equivalent).

• US Citizenship is required.

What Success Looks Like

• Customers successfully complete custom role-based training programs and demonstrate proficiency in PTC solutions.

• Positive feedback and measurable improvements in adoption metrics following learning and adoption initiatives.

• Learning and adoption programs are scalable, repeatable, and aligned with customer business objectives.

• Customers leverage TTT programs to sustain adoption internally.

• Expanded use of PTC solutions driven by effective education and enablement strategies.

PTC carefully considers a wide range of compensation factors, which include a candidate's background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $91,000 - $143,000. The actual pay may be lower or higher depending on a candidate's skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC's benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.