Clinical Trainer, Clinical Services

It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

Job Summary:

This Clinical Trainer will support the WellSense Behavioral Health Utilization Management and Behavioral Health Care Management teams. Behavioral Health experience strongly preferred.

Supports the management team of Clinical Services by assisting with developing a training strategy and assuring that they have a wide range of tools and resources to identify the training needs, develop training content and then deliver a wide variety of complex training programs and materials to support the Clinical Services department. Researches, develops, and delivers in-house training programs utilizing various delivery vehicles both for new hires and existing employees of the Clinical Services area. Develops training and competency tools that will ensure the quality, consistency and timeliness of activities including assisting with implementation of new products and services and conducting needs assessments

Our Investment in You:

• Full-time remote work
• Competitive salaries
• Excellent benefits

Key Functions/Responsibilities:

• Consults with department leadership in developing department training plans
• Partners with managers, subject matter experts and other training staff to identify objectives, measures of success, content, audience, length and delivery vehicles.
• Responsible for the orientation, training, and development of Clinical Services staff and acts as a mentor to staff.
• Executes the development, implementation and revisions of Clinical Services training and education initiatives including working with the department management to identify gaps in workflows, and policies and procedures.
• Completes needs assessments of staff and departments. Analyzes results to effectively create / modify training to meet individual / departmental needs and goals.
• Creates and produces course materials and documentation using outside resources as needed to learning and skill development.
• Assesses trainee performance and gives appropriate feedback to department management.
• Facilitates external resources as needed to develop and/or deliver new learning and skill development.
• Monitors and evaluates the quality and effectiveness of training, assessment and outcomes of courses delivered.
• Develops and maintains the content and resources of training materials for Clinical Services, including ensuring ongoing content accuracy and relevancy.
• Keeps up to date with relevant systems and software used at WellSense.
• Collaborates with department management to create and implement metrics aligned with training needs.
• Works with department management to design performance reports that can lead to actionable improvements in department operations and staff performance.
• Collaborates with department management to create and perform staff audits and assists with corrective action plans to improve overall performance.

Supervision Exercised:

• None

Supervision Received:

• Indirect supervision is received weekly

Qualifications:

Education Required:

• Bachelor's degree in nursing, Social Work, Psychology, Education or a related field.

Education Preferred:

• Master's degree in related field (e.g. Adult Education, Learning Design, Instructional design)
• Master's degree in nursing, Social Work, or Psychology
• Licensed Mental Health Clinician

Experience Required:

• 10 years of related training experience, five specifically training clinical staff in a managed care environment.
• Experience in managing conflict resolution, team building, and employee skill evaluations.
• Ability to work with all staff levels of the organization

Certification or Conditions of Employment:

• Pre-employment background check
• Current state licensure as a Registered Nurse, Social Worker, Mental Health Clinician, or Psychologist

Competencies, Skills, and Attributes:

• Comprehensive knowledge of training program design and delivery required to include materials development is required including e-learning tools.
• Outstanding interpersonal, communication and team building skills required.
• Ability to work effectively in a fast-paced environment. Organized, able to prioritize and work independently.
• Expertise utilizing Microsoft Office products.

Working Conditions and Physical Effort:

• Regular and reliable attendance is an essential function of the position.
• Fast paced office environment.
• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required. No or very limited exposure to physical risk.

Compensation Range:

$77,000 - 111,500

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensure as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, WellSense offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Note: This range is based on Boston-area data, and is subject to modification based on geographic location.

About WellSense

WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees