Business Analyst (DOT System Administrator II)

Open Recruitment

If you have ever taken a flight from BWI Thurgood Marshall Airport; renewed your Maryland driver's license; traveled to an Orioles game on the Light Rail; embarked on a cruise from the Port of Baltimore; received roadside assistance from CHART Emergency Patrol; reduced your commute time by using one of Maryland's toll roads then you have experienced some of the superb services provided by the Maryland Department of Transportation (MDOT).

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission-connecting our customers to life's opportunities. Join us in serving our Maryland residents, visitors, and businesses!

The Maryland Department of Transportation, Secretary's Office (MDOT TSO), is seeking a Business Analyst (DOT System Administrator II). This is the full performance level of work, providing problem and analysis and ongoing support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed or hosted on a variety of computer systems and peripheral equipment platforms.

Responsibilities include, but are not limited to:

• Meet with clients to gather business requirements
• Conduct analysis of business requirements and write Business Process Documentation
• Document analysis of System Requirements Specification
• Define, develop, and implement quality assurance policies and procedures
• Perform problem analysis and timely corrective action or assistance
• Review error codes to determine the appropriate course of action for correction
• Assist technical programmer analysts in the design, development, and testing of application system corrections or enhancements
• Monitor migration of new and revised applications through user acceptance for quality assurance
• Develop, review, and update application documentation and training material
• Assist with on-site training and support for all levels of users

The employee will receive general supervision from an IT Office Director or another designated administrator.

The employee may be required to work evenings, weekends, and holidays and may be subject to call in.

The current vacancy exists at MDOT TSO, which is located in Hanover, MD (Anne Arundel County).

This position may allow a hybrid work schedule, including telework and required on-site work hours.

MINIMUM QUALIFICATIONS:

Education: Bachelor's degree from an accredited college or university in Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: Two (2) years of experience providing problem solving analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on computers or large client server platforms.

*Selective Qualification: At least 2 years of experience must have involved developing and documenting business rules for new projects, and at least one of the following: application or systems migrations, database development, or testing system requirements.

*This statement contains a selective qualification which is more focused in scope than the minimum qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (i.e., knowledge, skill or ability).No substitutions are allowed for a Selective Qualification.

The ideal candidate will possess:

• Superior analytical skills
• Ability to communicate effectively
• Familiar with SDLC methodologies and tools (like JIRA, ADP etc.)

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position for which you are applying.

If you have held more than one position at the same employer, please list each position that you held and the length of time that you held each position.

Notes:

1. Candidates may substitute four years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on computers or large client server platforms for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

None.

SPECIAL REQUIREMENTS:

Employees in this classification may be subject to call-in 24 hours a day and will be required to maintain reliable communication for the purpose of emergency call back requirements.

Applicants for this classification may handle sensitive data. This will require a full scope background investigation prior to appointment. A criminal conviction may be grounds for rejection of the applicant.

Employees may occasionally be required to travel to field locations and must have access to an automobile in the event a state vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle.

The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.
Selected candidates may be subject to background and reference checks.

You may apply online at https://www.governmentjobs.com/careers/mdotmd. Applications must be submitted online by 11:59 p.m. on 1/06/2026.

Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request. Please notify in advance. MD Relay Service Number (711). Bilingual applicants are encouraged to apply.

The Maryland Department of Transportation is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

The incumbent in this position may be a member of a covered bargaining unit.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. MDOT does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.