IR Clinic Call Center Specialist - 137872

UC San Diego Health's Interventional Radiology department perform procedures that offer patients non-surgical treatment options for many conditions and advanced treatments that are not widely available at most hospital systems. We have one of the world's first InSightec ExAblate MR-guided focused ultrasound units and other advanced technologies, such as helical CT scanners, that improve our ability to diagnose and treat our patients.

Under general supervision, the incumbent is responsible for customer service, registration, scheduling for clinic and procedural appointments, front desk check in, and insurance verification in a busy, patient-focused contact center. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, securing authorization for scheduled services, scanning incoming medical records, obtaining outside records, data entry and template management.

Responsibilities emphasize exemplary customer service and exceptional quality. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient accounts.Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates Epic system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patients of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned. Other related duties as assigned.

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
• Previous experience in a call center and/or customer service environment.
• Epic Cadence scheduling experience or similar function.
• Knowledge of third-party payors including federal, state and private health plans.
• Must be able to work various hours and locations based on business needs.
• Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.
• Must have excellent customer service skills

• Data entry experience.
• Bilingual English/Spanish.

• Must be able to work various hours and locations based on business needs.
• Must be able to work overtime as required.
• Employment is subject to a criminal background check and pre-employment physical.