Technology Enablement Specialist

Company Overview

MacKenzie Childs is a leading home furnishings retail company known for its unique design, high quality products and exceptional customer service. We specialize in offering a wide range of kitchen, entertaining, decor and furniture items that cater to various styles and preferences, ensuring our customers find exactly what they need to make their homes joyful and stylish.

Position Summary:

As our workforce grows and diversifies, we're seeking a dedicated specialist to close technology skill gaps and accelerate adoption of enterprise applications. This role focuses on empowering employees through personalized training, enablement programs, and ongoing support, ensuring high proficiency in the technologies that drive business growth and productivity.

Essential Job Duties and Responsibilities

Assessment & Planning:

• Define role based proficiency standards for key applications
• Conduct one on one technology skills assessments for all employees
• Develop gap analyses and create individual training plans tailored to each employee

Instructional Design & Delivery:

• Build curricula using adult learning best practices and accessibility standards
• Maintain an evolving catalog of learning resources and publish roadmaps, FAQs, and release note briefings for new features
• Deliver training through multiple formats: large group presentations, small group workshops, micro learning videos, interactive labs, and personalized coaching sessions

Enablement & Adoption:

• Provide consultative guidance to reduce how to support tickets and promote self-service
• Create job aids, quick reference guides, and maintain a knowledge base of resources
• Partner with HR and IT to embed training into onboarding and change management initiatives
• Establish and manage a champions network to reinforce best practices across departments

Measurement & Continuous Improvement:

• Track adoption metrics, proficiency scores, and training effectiveness
• Report KPIs and continuously refine programs based on feedback and data

Supervisory Responsibilities: This position does not have any supervisory responsibilities.

Education and Experience:

• Bachelor's degree in Education, Instructional Design, Educational Technology, or related field
• Deep knowledge of adult learning theory (Andragogy) and experience using one or more instructional design frameworks (ADDIE, ALC, UDL)
• 5+ years designing and delivering adult learning programs for diverse learners

Special Requirements:

• Weekend work to suit business needs.

Knowledge, Skills, and Abilities:

• Strong facilitation skills across multiple modalities; excellent written and visual communication
• Advanced expertise with the Microsoft 365 suite (Teams, SharePoint, OneDrive, Outlook, Excel, PowerPoint, Word, Power BI)
• Ability to quickly become an expert in Monday.com and NetSuite; prior experience is a strong plus

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, reach, push, pull, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.

Salary: $70,000-$75,000/annually

Location: Central New York, residing within 50 miles of our Aurora, NY or Fulton, NY location. This is a hybrid role supporting both onsite and remote employees.

Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package including medical, dental, and vision coverage
• 401K Retirement Savings + Company Match
• Paid Vacation, PTO and Holidays
• Company sponsored life insurance and LTD
• Health Savings Account + Company Match
• Generous Employee Discount
• Verizon Discount
• Referral Bonus Program
• Opportunities for professional development and career advancement

MacKenzie-Childs is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.