Sales Training Manager

Find Your Career With LiftOne

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

The Sales Training Manager provides leadership and direction for the LiftOne Sales Training and Customer Training Programs. This position leads a team of instructors and support staff responsible for developing training and developing Account Managers and implementing Customer Training, including revenue growth and cost management. The Sales Training Manager reports to the LiftOne Training & Development Director.

Essential Functions

• Provide tactical leadership and direction for LiftOne customer training, sales training and account manager career development.
• Provide mentoring, development, and performance management for a team of instructors and support staff who may work in any of LiftOne's branches across the Southeast U.S.
• Collaborate with regional sales managers and stakeholders to determine account manager on-going training needs.
• Develop training schedules that meet region and account manager hiring and development needs.
• Strategically identify opportunities to grow training profitability with new and existing customers. Develop plans for growing existing accounts. Create partnerships with new strategic accounts.
• Build a strong understanding of customer needs and issues (training needs, cost-benefit of training, return on investment, etc.).
• Develop loyal (not just satisfied) customers. Build an understanding and expertise about our customers through business partnership, integrity, commitment, and responsiveness.
• Ensure all material handling equipment operator training (internal and external) meets OSHA/ANSI requirements.
• Support customers with equipment and component related technical issues as well as tracking and trending as a demand signal for additional training solutions.
• Partner across workgroups and with key stakeholders and subject matter experts to manage training projects resulting from company initiatives, new equipment and job scope changes, etc. and support effective implementation of training solutions.
• Support implementation of training, as assigned. This may include developing and instructing sales training, customer training, and leadership training.
• Embrace technology to the fullest; always striving to find a better, faster, simpler way to meet our customer needs and build our technicians capabilities.
• Partner with the Technical Training Manager to ensure resources are available to support all LiftOne training needs.
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

Required:

• Five years' experience implementing and managing sales training programs, or similar.

Preferred:

• Ten years' experience in sales, account management, training program management, or similar.
• Bachelor's degree in business, human resources, education, or similar job-related fields.
• Two years of experience as a people leader.
• Possess a thorough understanding and practical experience implementing a systematic approach to training (e.g., the ADDIE Model).
• Strong negotiation skills and project management experience.
• Experience with Salesforce, SAP, and NOVO.
• Experience with a variety of business software, including Microsoft Office Suite and Smartsheet.
• Ability to travel up to 25% across the Southeast.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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EEO/AA Employer. All qualified individuals are encouraged to apply.