AI Workplace Engineer Intern

Department Summary:

The Workplace Technology team seeks to provide high quality technical guidance and support for all workstation system needs for the American Chemical Society. With a strong focus on customer service, Workplace Technology aims to provide technology to support the productivity of staff, and to provide appropriate access to Society information to further the goals of the Society.

Position Summary:

The AI Workplace Intern will support the Workplace Technology Team during ACS's ongoing AI transformation efforts. This role focuses on improving internal staff productivity by designing high-quality prompts, building no-code Copilot agents, and helping streamline support processes using AI-driven solutions. The intern will collaborate with stakeholders across ACS to understand business workflows, identify opportunities for AI assistance, and develop reusable prompt templates and agent-based solutions that improve self-service, reduce support ticket volume, and enhance the overall employee experience.

Key Responsibilities:

• Prompt Engineering & Optimization: Develop, test, and refine AI prompts for internal use across multiple departments, including Finance, HR, Publications, and Member Services. Create reusable prompt templates that improve productivity and reduce manual effort.
• Copilot Agent Development: Build low/no-code Copilot Studio agents that guide ACS staff through common IT tasks such as password resets, MFA setup, Teams/Zoom troubleshooting, and new hire onboarding. Load relevant documentation, define behaviors, and test workflows for accuracy.
• AI-Assisted Process Improvement: Evaluate current Desktop Support workflows and identify opportunities for AI augmentation. Recommend solutions using prompts, agents, or automation tools to reduce L1 ticket volume and streamline service delivery.

Education Requirements:
The ideal candidate will be a rising college junior, senior or recent college graduate.

Required Qualifications:
* Currently pursuing a major in Computer Science, Data Science, Business Admin.

Pay Transparency: This role is based in our Washington, D.C. office. The following are the intended hourly rates for this part time/nonexempt role: Rising Junior-$24.00; Rising Senior-$25.00; Current Grad/PhD Student- $29.00.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

*This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, two days per week. Schedule flexibility may be required for this role to support in-office activities. While always welcome to work in the office, employees may work the other three days of the week from a location of their choice.

#LI-DNI