Care Partner Center Coordinator

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You were meant for Hopkins. Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Care Partner Center serves as an industry leading model to increase the reliability of wrap around emotional and logistical support exclusively for care partners of patients undergoing care at Sibley Memorial Hospital. This is the first of its kind in Johns Hopkins Medicine and aims to improve quality, safety and person-centered care by creating a resource center 100% dedicate to the patient's care partner.

The Care Partner Center Care Coordinator is a central role in creating a compassionate, responsive, and seamless experience for care partners of patients. This position is a point of contact for care partners seeking

assistance or information to lessen care partner burnout.

As part of the Patient Experience Team, this position collaborates with care partners, physicians, nurses, case coordination, and team members regarding psychosocial needs and community resources in order to improve

patient, care partner, and staff experience.

Location:

Washington, DC 20016

Shift:

PRN /Days

12 hours weekly

Weekends Required

Education:

• Master's or other advanced degree such as, but not limited to, medical anthropologist, LCSW, occupational therapy, sociologist, PsyD with experience.

Required Licensure, Certifications, On-Going Training:

• Trauma informed care certification (obtained within 1st year).

Work Experience:

• Minimum 5 years' experience working in health care or other related field.

Essential Functions:

• Responsible for the creation, implementation and development of programs that support care partners within the hospital and in the community, including conducting formal and information educational sessions in conjunction with team member needs. Impact will be measured in improved LOS, employee engagement, wellness and HCAHPS for areas and metrics in scope.
• Provides guidance to care partners through services, programing, individual and group support based on self-referral or physician/staff referral.
• Identifies patients with complex discharge planning needs and proactively connects with their care partner.
• Maintains a current database (and makes it accessible) of care provider resources, including but not limited to lodging, childcare, transportation, and health literacy programs.
• Overall management and day-to-day operations of the Care Partner Center including scheduling, information and communication, materials, and budget.
• Facilitate care provider support and focus groups.
• Recruit and oversee Care Partner Center Emotional Support Volunteers.
• Maintain current knowledge of care partners and create and implement programs in support of their needs and development.
• Drive development of care partner programs and services, providing individual and group feedback.
• Support the overall strategic initiatives of the Patient Experience department.
• Provide hands-on service for departmental and hospital needs.
• Manage continuous improvement processes of all programs and services offered to care partners.
• Documents activities in the medical record.

Hear from our hospital president

https://www.youtube.com/watch?v=qj5KuB34gU8

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://jhhs.mybenefitsjhhs.com/

Important Notices:

***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 62.00/hour - Maximum 62.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.