Neurosurgery Patient Care Coordinator

This will be a full time 100%
career position in the Department of Neurosurgery. The Administrative Assistant
will provide coordination of care, continuity, follow-up, and support for the
patients and their families. Responsibilities include: answering, triaging and
responding to patient phone calls, scheduling clinic appointments, pre and post
scrubbing of clinic appointments, assisting patients with scheduling diagnostic
tests, preparing charts and documents for clinic visits, enter referrals and
orders, assisting with obtaining insurance pre-certifications and referral
authorizations, referral work queues, process requests for medical records,
process medication refill requests, organize and maintain a computer calendar
system, and assist with processing disability and return-to-work forms and
various letters at patient and provider's request. Other projects and
administrative tasks will be assigned on an as needed basis.

• High degree of adaptability
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or a heavy workload.
• Demonstrated basic knowledge of physician office policies and procedures
• Ability to establish and maintain cooperative and collaborative working relationship with medical, nursing and administrative personnel
• Skill in working independently and following through on assignments with minimal direction
• Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system
• Familiarity with physician office billing procedures
• Verbal and composition skills to convey detailed medical information
• Working knowledge of PC including the following software: Microsoft Word, Microsoft Outlook, Excel, Windows.
• Skill speaking on a one to one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures.
• Ability to make independent decisions.

• Knowledge of University's Electronic Medical Record System.
• Knowledge of University forms and procedures.
• Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses and other members of the health care community. Current knowledge of neurosurgical diagnosis, treatments, and terminology.