Endocrine Lab Supervisor

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule: M-F, including weekends and holidays
• Building: 5 Columbus Circle
• Salary Range: $100,000- $125,000

Position Summary

Columbia University Fertility Center seeks a Laboratory Supervisor for Endocrine to join the growing team in our Columbus Circle office in Midtown Manhattan. At Columbia University Fertility, we are driven by a mission to deliver beyond amazing care and foster a culture
where kindness, empathy, and excellence are at the heart of everything we do. This is your opportunity to work in an innovative,
professional environment where your talent will contribute to improving patients' lives, and have the chance to work with highly skilled
Reproductive Endocrinology physicians, laboratory, and clinical staff. If you're passionate about making a meaningful impact while
supporting a dynamic and fast-paced executive team, we want you on our team!

The Endocrine Laboratory Supervisor is an experienced, licensed Clinical Laboratory Technologist who oversees the day-to-day operations
and maintenance of the endocrine laboratory. Primary responsibilities include working in the endocrine laboratory, processing and
analyzing samples, signing off on results, supervising personnel, and maintaining the operational and regulatory requirements of the
laboratory. The Supervisor will leverage their thorough knowledge and understanding of quality control and quality assurance to maintain
the laboratory and ensure regulatory readiness. As team lead, the Supervisor will direct, train, and manage a team of Laboratory Assistants and Laboratory Coordinators, establishing a high-performance culture focused on quality, accuracy, consistency, and continuous improvement.

Responsibilities

Laboratory Operations and Regulatory Readiness

• Oversees the day-to-day operations and maintenance of the endocrinology laboratory, including directing and assisting with the
  performance of laboratory procedures, managing a team of laboratory assistants and laboratory coordinators, leading quality
  monitoring and performance initiatives, and ensuring inspection-readiness and compliance with federal, state, and local laws and
  guidelines.
• Runs hormone assays. Processes and analyzes blood on STAT and routine samples, such as Estradiol, hCG, LH, FSH, P4, PRL, TSH, and AMH.
• Reports on and signs off on results.
• Maintains laboratory standard operations manual, making and documenting all appropriate changes. Ensures that standard operating procedures are followed and take corrective action as needed.
• Oversees maintenance of medical laboratory equipment: Establishes quality standards and develops operations, quality, and
  troubleshooting procedures. Runs new instrument and quality control validation studies.
• Ensures that quality controls, calibration, and instrument preventive maintenance checks are performed and documented as needed.
• Arranges equipment replacement, service, calibrations, and controls in compliance with internal schedule.
• Maintains quality management system for the endocrinology laboratory. Maintains quality results by participating in the hospital quality assurance program, consulting with pathologists, performing proficiency surveys, reviewing quality control and quality assurance programs, making adjustments in policy and procedures, generating reports, and maintaining records.
• Signs off on QC forms.
• Responsible for SOPs and regulatory readiness as primary contact for NYS DOH CLEP.
• Reviews Proficiency Testing results, performs root-cause analysis of results less than 100%, and reports results to the Laboratory
  Director.
• Collaborates with Director of Compliance and Regulatory Affairs to ensure inspection-readiness of endocrinology laboratory and
  compliance with federal and state regulatory guidelines to maintain licensure.
• Ensures that all necessary permits are current and works with management and Director of Compliance and Regulatory Affairs to renew permits as required. Performs corrective action review after NYSDOH inspections and reports out to Laboratory Director.
• Reviews audits and quality indicator worksheets looking for negative trends, reporting to the Laboratory Director.
• Oversees inventory management for the laboratory. Maintains clinical supplies inventory by monitoring stock to determine inventory
  level, anticipating needed supplies, and placing and expediting orders for supplies when necessary.
• Reports out for endocrine lab in divisional meetings and routinely reports on progress to Laboratory Director and Division Chief
• Performs all other duties as assigned within scope of practice and/or training.
• Rotating weekends and holiday coverage required.
  

Strategy

• Establishes a culture of continuous improvement. Continuously seeks and implements operational improvements toward increased
  quality, efficiency, and performance. Escalates improvement opportunities as needed to management.
• Monitors endocrine laboratory key performance indicators and implements performance improvement initiatives as needed. Makes
  recommendations on KPI measurement to the Laboratory Director.
• Leads or participates in projects and special assignments to support departmental or divisional strategy and continuous improvement initiatives.
• Engages laboratory staff to contribute to projects as relevant. Reports on project progress and makes recommendations.
• Implements change management strategies that support organizational goals and process improvement initiatives. Ensures that
  support mechanisms are in place to facilitate employee adoption.
• Ensures that communication of changes is cascaded throughout unit and that feedback channels are in place. Works with Laboratory Coordinator II and management to address any escalated concerns and identified risks as needed.
• Prepares and presents ad hoc reports and/or presentations for administrative or clinical leaders about operational challenges or issues, as needed.
• Develops and maintains a productive, collaborative relationship with departmental and clinical management and representatives.

People

• Supervises the work and performance of endocrine laboratory assistants and lab coordinators to ensure that quality and regulatory
  standards are met.
• Establishes a culture of coaching and mentoring to facilitate continuous professional development and maintain an efficient, quality-focused environment that contributes to excellence in patient care. Promotes staff professionalism, performance, and development
  with coaching, training, and feedback.
• Oversees onboarding and training of new and current endocrinology lab staff. Identifies roadblocks to performance, needed areas of improvement, and opportunities for growth. Develops and implements training and development plans. Works with HR to develop remediation/action plans as needed.
• Manages endocrine laboratory staff schedules to ensure adequate coverage.
• Collaborates with HR team and management to support human resources process for the unit, including hiring, onboarding, payroll,
  performance appraisals, promotions, and terminations.
• Ensures that staff productivity benchmarks and quality measures are achieved. Develops remediation plans as needed. Monitors unit metrics and goals to measure the effectiveness of retention strategies.
• Demonstrates self-development and keeps current on a variety of industry topics.
• Perform other related duties and responsibilities as assigned/requested.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience, plus four years of related experience.
• Bachelor's degree in clinical laboratory science or other field acceptable for licensure.
• Advanced QA/QC knowledge in a laboratory setting.
• Experience participating in or leading quality, operations, and/or performance improvement projects in a laboratory setting.
• Proficiency in planning and executing technical and operational projects with cross-functional teams.
• Experience developing or maintaining standard operating procedures.
• Demonstrated advanced skills in problem assessment and collaborative problem solving in a technical setting. Adaptability to new and changing situations.
• Strong data literacy, including the ability to read, analyze, interpret, validate, and communicate instrument data and results of technical reports and analysis.
• Team leadership skills, including strong communication, feedback, and conflict management skills; emotional intelligence; and the ability to foster collaboration, promote a culture of goal-achievement, coach and develop others, and lead others through new and changing situations.
• Ability to handle situations with respect, tact, and sensitivity. Ability to organize and manage a demanding workload in an accurate and timely manner. Ability to work independently, attention to detail, follow through, and handle multiple tasks simultaneously.

Preferred Qualifications

• New York State Clinical Laboratory Technologist License.

Other Requirements

• Ensures compliance with all regulatory agencies, departmental, Service Corp, and organizational policies and procedures for all staff.
• Keeps current on all organizational, regulatory compliance, and patient privacy trainings policies (e.g., infection control, public safety, EH&S, HIPAA, OSHA, etc.) and ensures that all staff have successfully completed all required trainings.

Equal Opportunity Employer / Disability / Veteran

The Department of Obstetrics and Gynecology is dedicated to the goal of building a multicultural faculty and staff committed to teaching, working and serving in a diverse community, and strongly encourages applications from candidates of traditionally underrepresented backgrounds.

We are continuously seeking to recruit individuals who will enhance the diversity of our workplace and the effectiveness of our organization.

Columbia University is committed to the hiring of qualified local residents.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets,
qualification, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and
reasonable estimate of the range of possible compensation at the time of posting.