MG Med Asst - Patient Service Specialist

• Works closely with providers to assist in delivering world class care to patients.

• Room patients and prepares the patient for the provider visit.

• Take vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

• Obtains required consents, completes required forms as needed for specific visit types.

• Performs office testing as needed. Required to perform controls on certain office tests.

• Performs EKGs as ordered.

• Chaperones Providers as required.

• Administers vaccines and medications as ordered by provider following HMG policies.

• Stocks rooms and monitors expiration of supplies in exam rooms.

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

• Register patients in EMR and verify information including demographics and obtain accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

• Schedules patients' appointments and appropriate testing for patients as directed.

• Follows scheduling rules and direct schedule's patient visits in other HMG practices.

• Performs pre-visit planning daily for all upcoming scheduled appointments.

• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

• Responsible to inform manager of all clinical or administrative supply needs or assist with ordering.

• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

• Must be able to work independently with little supervision.

• Adheres to all HMG policies.

• Always use discretion to ensure patient confidentiality.

• Performs all other duties as requested.

• Strong customer service excellence is expected.
• Excellent communication and interpersonal skills are required.
• Experience with EMR is strongly preferred. (Athena preferred but not required)
• Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education &Experience
• High School Diploma or equivalent required.
• Education from approved medicalassistant program or equivalent.
• One to three years as a medical assistant preferred.
• Medical Assistant Certification preferred.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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