Key Account Manager

United. Inspired.Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome.We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Key Account Manager at Epiroc!

The Key Account Manager plays a critical role in developing long-term, value-driven partnerships with assigned customers. This position focuses on analyzing customer operations, identifying growth opportunities, and executing strategies that increase Epiroc's market presence and profitability across capital equipment, parts, service, and drilling tools. Strong collaboration with Business Line Managers (BLMS) and the ability to influence stakeholders at multiple levels are essential to success.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Work Type: Travelling to customer locations at Freeport mines, AZ & Climax mine, CO

Responsibilities:

• Develop a comprehensive understanding of assigned customer operations, strategies, and needs to design and implement customized plans that drive market share growth and profitability.
• Own full Profit & Loss (P&L) responsibility for assigned accounts, maintaining a strong results-oriented focus.
• Ensure consistent global sales and service levels across accounts through innovative problem-solving, action-oriented decision-making, and effective project management of proposals and contracts.
• Serve as the primary Epiroc representative for assigned accounts, managing all communications with confidence and a persuasive, professional presence across presentations, meetings, and day-to-day interactions.
• Collect, analyze, and maintain accurate data on fleet usage (Epiroc and competitor), drilling parameters, and operational efficiency to inform strategic decisions demonstrating readiness to take risk and make prompt decisions in a dynamic environment.
• Lead and facilitate regular business reviews with key account stakeholders to build rapport, providing forecasts, progress updates, market intelligence, and industry insights to internal and external partners.
• Collaborate closely with colleagues across the Epiroc USA Customer Center to ensure alignment, knowledge sharing, and coordinated account support.
• Supervise and mentor direct reports across the full employee lifecycle, including recruiting, onboarding, training and development, performance management and other HR metrics.

Requirements:

• Bachelor's degree in Engineering or a related discipline preferred; equivalent relevant experience may be considered.
• Minimum of 10 years' experience in the U.S. mining or construction industries, with at least 5 years in direct sales or OEM dealer management roles preferred.
• Strong working knowledge of customer operations, planning, and strategic decision-making within industrial or mining environments.
• Analytical and structured business approach, including financial acumen and the ability to interpret operational and market data.
• Demonstrate familiarity with Epiroc USA's customer base and market landscape while maintaining a courteous, professional demeanor that builds rapport and fosters collaboration.
• Advanced verbal, written, and presentation communication skills, with a strong customer focus and professional presence.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and working knowledge of Customer Relationship Management (CRM) systems.
• Must reside within the assigned key account territory and be able to travel approximately 60% domestically, with occasional international travel as required.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team.An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more atEpiroc.com.