Veteran Student Services Counselor Level II

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL, and Prescott, AZ-along with a Worldwide network spanning roughly 120 global locations-Embry-Riddle proudly stands as the world's largest aviation and aerospace university. Now celebrating our 100th year, we continue to lead innovation in STEM education, serving more than 30,000 students worldwide. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space prepare the next generation of leaders shaping the future of flight and beyond.

The Opportunity

The Veteran Student Services (VSS) Counselor II will serve as the school certifying official (SCO) and Department of Veterans Affairs (VA) program manager and will provide proactive support to veteran students. Primary responsibilities include management of all VA enrollment certifications, maintaining accurate student files according to institutional and VA regulations and requirements. The position requires independent judgment and decision making and the utilization of resources in the assessment and resolution of student issues. Conducts detailed analyses of student academic and VA records. Assists with coverage of student files when needed due to extended counselor personal leave. VSS Counselors are expected to communicate with students proactively via phone, email, text, and in-person to promote student retention and maintain a high level of customer service. The VSS Counselor II serves a vital role toward the student experience and retention and will promote veteran student engagement at every opportunity.

As a VSS team member, the Counselor II will also be responsible for providing support in planning and coordinating VSS events and workshops and producing communication and marketing materials in conjunction with VSS staff and leadership. Other duties may include data management and assisting with VSS social media updates.

To excel in this role, the Counselor II must have excellent written and verbal communication, organization, and attention to detail. Proficiency in Microsoft Office including Word, Excel, and PowerPoint are required. The Counselor must be available to work occasionally on Saturdays and evenings as needed to support VSS team and veteran student events, orientations, and workshops on and off campus.

The Veteran Student Services Counselor II position requires additional team responsibilities and serves as a positive influence for Veteran Student Services team members, the Student Support department, and the university.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required Education and Qualifications:

• Education:
  Bachelor's degree required (field not specified; related fields such as education, counseling, or student services preferred).

• Experience:
  Minimum of 1-3 years of relevant professional experience, preferably in higher education, student services, counseling, or benefits administration.

Required Skills & Abilities:

• Strong knowledge of Veteran Student Services (VSS) and university policies and procedures

• High level of analytical and decision-making skills impacting VA educational benefits and student success

• Excellent organizational, attention-to-detail, and time management skills

• Strong written and verbal communication skills

• Ability to manage multiple priorities and meet strict deadlines

• Demonstrated proactive and innovative approaches to supporting college students and promoting retention

• High level of customer service orientation

Technical Skills:
Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to manage data, documentation, and electronic student records.

Professional Expectations:

• Ability to exercise independent judgment with minimal supervision

• Effective collaboration with faculty, staff, and campus partners

• Willingness to work occasional evenings and weekends for events and student support

• Ability to mentor, train, and support new counselors and student employees

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition numberR310917. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.