Freight Forwarder, Parcel

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location:USA - Iselin, Wood Ave

Division:Air & Sea
Job Posting Title: Freight Forwarder, Parcel
Time Type: Full Time

Summary

As a Freight Forwarder, you will be responsible for managing and coordinating shipments while maintaining clear, professional communication with customers and logistics partners. This role requires strong interpersonal skills, attention to detail, and the ability to resolve issues efficiently to ensure a smooth shipping process and high customer satisfaction.

Duties and Responsibilities

• Timely and effective communication with customers, partners, and internal departments via email and phone.
• Track and monitor shipments, providing proactive updates to customers on delivery status.
• Build and maintain strong customer relationships, addressing inquiries and resolving issues with professionalism.
• Collaborate with colleagues to troubleshoot and resolve shipment-related challenges.
• Perform general administrative tasks related to shipment documentation and coordination.
• Ensure compliance with company procedures and international shipping regulations.

Educational background / Work experience

• Prior experience in freight forwarding, logistics, or a related field is preferred.

• Experience in customer service or operations roles within express shipping, courier services, or transportation companies is highly desirable.
• Proven ability to communicate effectively with customers and resolve service issues.
• Familiarity with shipment tracking systems, customs documentation, and international logistics processes.

Skills & Competencies

• Ability to perform basic calculations, including cost and rate estimations.

• Strong customer orientation and commitment to service excellence.
• Effective time management and task prioritization.
• Comfortable working independently and collaboratively.
• Quick learner with adaptability to new systems and processes
• Skilled in conflict resolution and handling challenging customer interactions professionally

• Strong organizational skills and ability to manage multiple tasks simultaneously.

Function / Market & Industry Knowledge / Business Acumen / Processes

• Familiarity with courier, parcel, express logistics and customs clearance procedures
• Understanding of international trade laws and regulatory requirements

Language skills

• Fluency in English is required.
• Knowledge of additional languages is a plus.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.