Patient Navigator Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Patient Navigator Specialist

Location(s): San Francisco, CA

Position Summary
The Patient Navigator provides non-clinical support to patients and families in an outpatient neurosurgery setting. This role serves as a key liaison to help patients navigate appointments, services, and administrative processes while ensuring a positive care experience.

Key Responsibilities

• Schedule patient visits and assist with coordination of surgical procedures.
• Support insurance authorizations and referral processing.
• Maintain routine clerical operations and clinic communications.
• Act as a communication liaison between patients, families, providers, and staff.
• Ensure accurate information flow to support clinic efficiency.
• Deliver high-quality customer service in accordance with UCSF House and Telephone Standards.
• Collaborate with clinic staff and adapt to changing priorities.

• 1-2 years of experience scheduling patient visits and/or coordinating surgeries.
• Experience with insurance authorizations and referral workflows.
• Familiarity with Apex (Epic) preferred.

• No certifications or licenses required.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced outpatient setting.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.