New 
Student Services Analyst (Short Term)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 Feb 18, 2026 | |
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Student Services Analyst (Short Term) Job ID: 322373 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $52,525.00 - $68,282.00/annually, DOE Grade 114 Work Schedule Monday - Thursday, 10am - 7pm; Fridays, 8am - 5pm; some evenings and Saturdays may be required Funding Information This is a grant funded assignment with a projected end date of 06-30-2026 with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Rio Salado College Testing Department encompasses multiple locations throughout Maricopa County and offers a wide range of assessments to students and community members. The Student Service Analyst is part of the management team that supervises staff and supports Testing Services by providing operational planning, recommendations for program enhancements, problem resolution, technical assistance and coordination in projects and activities for the day-to-day operation of the Testing Department. Essential Functions 35% - Provides leadership and oversight of the Testing Department's daily operations, including direct supervision and management of part-time testing technicians at all Testing Center locations. Responsible for part-time staff recruitment, hiring, onboarding, coaching, performance management, and training, as well as overseeing time and labor functions such as scheduling, timekeeping, attendance, and leave coordination. Serves as the manager on duty for evening hours and supports the management team in ensuring department activities and services run smoothly during all hours of operation. Acts as a primary point of contact to support staff, answer questions, and provide guidance across multiple locations. 30% - Develops, manages, and oversees staff schedules for all Testing Center locations and virtual services to ensure appropriate coverage during all hours of operation. Monitors staffing levels and testing demand and proactively addresses coverage gaps. Collaborates with team members to ensure sufficient staffing and provides coverage at Testing Center locations as needed to support continuous, smooth operations, minimizing any service disruptions. Conducts site visits to build positive relationships with staff and the community at each location, observe operations, identify improvement opportunities, and ensure alignment with departmental goals, policies, and service standards. 25% - Administers a variety of exams while providing front-line customer service, technical support, and resolution of escalated issues for staff, students, and test candidates. Serves as a subject-matter expert on testing policies and procedures and academic integrity; supports staff in implementing best practices for test administration. Communicates updates to staff, Faculty, and other stakeholders. Ensures Testing Department compliance with contractual, regulatory, and partner requirements; collaborates with vendors and departments to support Testing Services and test candidate needs. 10% - Coordinates and facilitates Testing Department meetings, presentations, and training activities. Initiates correspondence to ensure department communication platforms, websites, phones, and other systems reflect accurate information, including closures. Leads or supports special projects. Other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications A. Experience hiring and leading or supervising staff B. Experience working in an academic Testing environment with knowledge of software and programs specific to academic Testing C. Experience with staff scheduling, staffing-related planning, or coordinating staffing D. Experience resolving complex or escalated issues in a customer service or student services environment E. Experience collaborating or building relationships with faculty, cross-departmental colleagues, or external partners F. Experience developing and delivering presentations or facilitating meetings and training G. One (1) year of relevant full-time MCCCD experience during the previous two (2) years Special Working Conditions This is an in-person position at the Rio Salado College Tempe Testing Center located at 2323 W. 14th Street Tempe, AZ 85281. Travel to other Testing Center locations may be required for training and coverage purposes. Occasional Saturdays and evenings required. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25lbs Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review Tuesday, February 24, 2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480/517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322373&PostingSeq=1 jeid-f1d9dcf2c381ae41b0ce3d941f0057d6 | |