Case Audit & Invoicing Specialist

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.The Sr. Associate I, Field Service Operations (Professional Path), is primarily responsible for supporting field service teams by managing service contracts, installations, case management, maintenance, inventory, invoicing, and returns. You will lead advanced projects, apply innovative solutions, and make critical decisions to enhance project performance and innovation.

Specifics Include:

* Provide service operations support in service contract documentation, installations, case management, maintenance, inventory, invoicing, and returns
* Lead complex tasks and develop advanced projects with innovative solutions, making critical decisions impacting project performance and technological innovation
* Ensure smooth operational processes through attention to detail, communication, and task management
* Demonstrate knowledge, analytical skills, and self-direction to drive project performance and innovation
* Adhere to Good Practice (GxP) regulations by following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training
* Meet individual job requirements and contribute to the overall compliance of the organization, committing to continuous improvement and regulatory complianceAll associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon! Alcon is seeking a Case Audit & Invoicing Specialist to support US Services - Surgical in Lake Forest, CA. The Service Case Audit & Invoicing Specialist is responsible for ensuring accurate, compliant, and automated service case and invoicing data across US Service Operations. This role supports regulatory compliance, financial integrity, and operational efficiency through data governance, case audit execution, and automation enabled by the FACTS system (internally developed using Power Automate).

The position plays a critical role in maintaining highquality service data that supports customer billing, regulatory servicing requirements, and management decisionmaking, while continuously advancing automation and exceptionbased controls within service workflows.

In this role, a typical day will include:

• Perform ongoing case audit and invoicing validation to ensure service activities are complete, accurate, and compliant prior to financial posting.
• Validate service documentation aligns with regulatory servicing requirements (e.g., device history records and servicing records).
• Maintain complete audit trails for all data corrections, approvals, and exceptions.
• Identify recurring data quality issues and work with stakeholders to implement preventive controls.
• Leverage the FACTS system to support automated validation, monitoring, and exception handling for service cases and invoicing.
• Execute and refine automation rules, controls, and exception logic within FACTS to reduce manual review and rework.
• Monitor automated outputs and investigate exceptions to ensure data integrity and compliance.
• Drive adherence to internal control frameworks, quality system requirements, and financial compliance standards.
• Process service data requests and inquiries in accordance with established SLAs.
• Identify opportunities to streamline processes through automation, standardization, and system enhancements.
• Contribute to documentation updates including SOPs, work instructions, data dictionaries, and business rules.

Key Performance Indicators (KPIs)

• Accuracy and completeness of service case and invoicing data
• Reduction in manual rework through FACTSenabled automation
• Timely resolution of data exceptions and audit findings
• Compliance with internal controls, quality, and regulatory requirements
• SLA adherence for service data processing and inquiries

WHAT YOU'LL BRING TO ALCON:

• Associate's degree or equivalent experience
• The ability to fluently read, write, understand, and communicate in English.
• 3-5 years of experience in service operations, compliance, quality, audit, or data analytics roles
• Experience working service management or ERP systems
• Proven ability to collaborate crossfunctionally and communicate complex findings clearly
• Experience supporting automated or systemdriven controls preferred
• Exposure to regulated environments (medical device, healthcare, life sciences strongly preferred)
• Work hours: 40 hours a week, Monday - Friday
• Travel Requirements: N/A
• Relocation assistance: Not Available
• Sponsorship available: Not Available

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcon's mission to provide top-tier, innovative products to enhance sight, enhance lives, and grow your career.
• Alcon provides robust benefits package including health, life, retirement, PTO, and much more!

ATTENTION: Current Alcon Employee/Contingent Worker

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Total Rewards

Alcon's Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value. The first layer of our rewards program is compensation. We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population. Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness. To learn more about Alcon's Corporate Social Responsibility including our Total Rewards, click here

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.