Administrative Support Associate - Journey

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

The primary purpose of the Office Assistant position will be to provide office support for the Center for Counseling and Student Development staff which includes 18 full-time therapists. This position also serves as receptionist for the center, which includes extensive public contact.

Public Contact (50%): The Office Assistant serves as the primary receptionist for the department, providing frontline support to students, faculty, staff, and parents through both inperson interactions and telephone communications. This position will display high level of professionalism, discretion, and sound judgment due to the confidential and sensitive nature of the office's work. This position will demonstrate exceptional communication skills, reliability, adaptability, and in a fastpaced, highpressure environment. Extensive public contact is a vital component of this role.

Office Equipment Operation (20%): This position will use a desktop computer and laptop as needed to perform daily tasks. Fax machine and photocopier are also used to send requested information. Software packages used are Microsoft Office, email and university student database.

Files (20%): Retention of records that are electronic, and thus scanning paper documents into charts, ensuring accurate assignment of cases and assisting with regular purging of records is an aspect of this position.

Other (10%): Duties as assigned assisting with office operations supporting counseling staff, office manager, and director as needed.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.