Product Management Intern - Cincinnati, OH

Job Purpose:

We are looking for a motivated and curious intern to support our Product Management team in improving customer experience, reducing churn, and strengthening our sales install process. This role is ideal for someone who enjoys problem solving, analyzing data, speaking with customers, and helping shape real solutions that impact the business.

From this experience, you will gain:

- Hands on experience in product management and customer experience

- Direct exposure to customer research and process improvement

- Opportunities to develop solutions that impact real business outcomes

- A supportive team environment focused on learning and professional growth

Essential Functions

Conduct Research to Improve Customer Churn

- Call customers to gather feedback and insights

- Analyze customer data to identify patterns and opportunities

- Develop solution concepts that address churn drivers

Improve the Sales Install Process

- Contact customers to understand their sales and installation experiences

- Evaluate data to determine where friction points exist

- Assist in designing improved process flows and recommendations

Test and Validate New Strategies

- Participate in pilot tests of new processes or solutions

- Provide clear feedback on what's working and what's not

- Identify issues, gaps, or unexpected challenges

- Help iterate and refine proposed strategies

Experience/Background:

- Strong analytical and problem solving skills

- Comfortable speaking directly with customers

- Interest in product management, operations, or customer experience

- Ability to work independently and collaborate with cross functional teams

- Curiosity, initiative, and willingness to dig into complex problems

Supervisory Responsibilities

None