New

Business Operations Specialist

Tyler Technologies
$33,733 - $60,000
United States, Indiana, Indianapolis
151 West Ohio Street (Show on map)
Feb 25, 2026
Business Operations Specialist Apply Online Tyler Technologies is seeking a motivated and experienced Business Operations Specialist to join our dynamic team. In this key role, you will be instrumental in delivering exceptional support to our customers while driving continuous improvement within the operations support team. Your strong analytical skills, problem-solving abilities, and proficiency in using metrics and customer feedback will be essential in identifying opportunities to enhance our services and processes. By fostering a positive and collaborative team environment, you will help us maintain our commitment to excellence and customer satisfaction. KeyResponsibilities Inquiry Response: Promptly address general inquiries and ensure accurate dissemination of information. Receivables Processing: Handle account receivables, ensuringaccurateprocessing and proper record-keeping. Database Management:Maintainan online customer database, ensuring the accuracy and up-to-date status of all accounts. Collections: Conduct collection efforts on returned ACH payments and past-due account balances, followingupas necessary. ACH Transactions:Submitand release ACH payments, ensuring they areaccurateand compliant with company policies. Chargeback Handling: Manage chargebacks by ensuringtimelyresponses and thorough documentation. Financial Reporting: Generate and review weekly and monthly reports to meet business needs, providing detailed financial data to the accounting team asrequired. Invoice Management: Review, route, and process invoices and refund check requests, ensuring accuracy and timeliness. Prepare and issue customer invoices. Month-End Procedures: Work with the Management Team to complete month-end closing procedures efficiently. Refund Processing: Handle refund requests promptly, ensuring all required documentation isaccurateand complete. Account Reconciliation: Collaborate with the corporate accounting team to resolve discrepancies in Accounts Payable or Accounts Receivable. Bank Account Monitoring: Monitor bank accounts for unusual activity, taking necessary follow-up actions to address any issues. Customer Satisfaction: Maintain a strong commitment to customer satisfaction in all interactions, consistently demonstrating professionalism and support. Location Indianapolis, Indiana \| Hartford, Connecticut Travel 0-5% Qualifications Experience: A minimum of 3 years in accounting, billing, or collections, or 2 years of related work experience is preferred. Technical Skills: Experience with financial data management, billing or invoicing software, and auditing is expected. Reporting: Ability to create standardized reports that enable management to monitor and track improvements over time. Excel Proficiency: Advanced knowledge of Excel, including data analysis and reporting capabilities. Analytical Approach: Strong data-driven mindset to identify and implement opportunities for enhancing service quality. Organizational Skills: Demonstrated ability to manage and prioritize tasks effectively, with strong organizational skills. Problem-Solving: Proficient in decision-making and problem-solving, with the ability to troubleshoot issues ranging from basic to moderate complexity. Interpersonal Skills: Excellent communication skills, with the ability to diplomatically manage challenging situations and users. Professionalism: Polite, tactful, and friendly demeanor that contributes to a positive and supportive work environment. Self-Motivation: A driven individual who thrives in a fast-paced environment. Join our team and lead the way in providing exceptional financial support while building a positive and dynamic work environment. Together, we will drive our organization towards greater success and customer satisfaction. State-Specific Salary Range Disclosure Requirements Salary will generally fall between $33,733 - $60,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2026-8461 #LI-Hybrid #LI-SB1 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.