New

Case Manager - Insurance Coverage

MaineHealth
parental leave
United States, Maine, Portland
241 Oxford Street (Show on map)
Feb 25, 2026
Description MaineHealth Corporate Professional - Nonclinical Req #: 67406 The ATC Case Manager provides direct support to patients and community members by responding to referrals from MaineHealth providers and handling incoming calls from individuals seeking assistance with Social Determinants of Health (SDOH) resources. This role involves conducting timely outreach to patients, assessing their needs, and connecting them with appropriate community programs, benefits, and supports. The Case Manager serves as a key point of coordination between healthcare providers, patients, and social service organizations-ensuring that individuals receive accurate information, smooth referrals, and compassionate guidance. Responsibilities include documenting all interactions, maintaining uptodate knowledge of available resources, and working collaboratively within the ATCL team to improve access to essential services. This is a fulltime position, Monday through Friday, 8:00 a.m. to 4:30 p.m. Summary: The Case Manager - Insurance Coverage role effectively manages and navigates the MaineCare and Health Insurance Marketplace, assisting with the application process and enrollment on behalf of uninsured and underinsured individuals. This position will collaborate with various departments to coordinate payment for care, facilitate the exchange of necessary forms and information for the client, and connect clients to other community resources as needed. This role will be trained as a Certified Application Counselor. Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: Bachelor's Degree or two years relevant experience preferred. License/Certifications: Certification as a Maine Enrollment Assistor or Certified Application Assistor with the Health Insurance Marketplace preferred or will be trained upon hire. Valid Driver's license required. Experience: Two years of relevant experience in social/human services, health care or related field preferred. Knowledge of state and federal agencies, community resources, experience with community outreach and networking, and strong advocacy skills preferred. Additional Skills/Requirements Required: N/A Additional Skills/Requirements Preferred: Proficient Microsoft Office suite and EMR skills. Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org. Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family. MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today. If you have questions about this role, please contact emily.crouse@mainehealth.org