Organizational Change Management Advisor

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

This is not a remote position. Candidates who are located within 50 miles of our West Bend office location will work a hybrid schedule (at least 3 days/week) for collaboration days, team meetings or other in-person events.

Summary of Responsibilities

The Organizational Change Management (OCM) Advisor is responsible for developing and executing change management strategies that maximize employee adoption and minimize resistance for strategic transformation initiatives. This role supports strategic initiatives, transformations, and enterprise-wide projects by ensuring that people, processes, and culture evolve in alignment with organizational goals. The OCM Lead partners with business leaders, product owners, HR, and communications teams to deliver effective change interventions that support the achievement of organizational goals.

Key Responsibilities

Strategic Planning and Leadership

Develop and implement change management strategies aligned with enterprise goals and initiative objectives.
• Conduct stakeholder assessments, change impact analyses, and readiness assessments across business functions to inform change approaches
• Serve as the change management lead on large-scale or complex initiatives.
• Partner with business sponsors and project/product teams to align changes with business needs and goals and integrate changes into the overall delivery lifecycle.

Communication & Engagement

• Create communication plans and lead the development of messaging for diverse stakeholder groups.
• Identify and engage key stakeholders across all levels of the organization.
• Build coalitions and change networks to support adoption and sustainment.
• Facilitate leadership alignment and sponsorship for change initiatives
• Create feedback loops to monitor sentiment and adjust strategies as needed.

Change Execution and Measurement & Reporting

• Integrate change management activities into initiative plans and agile ceremonies
• Monitor change readiness, adoption metrics, resistance points, and success indicators.
• Support continuous improvement and long-term sustainability of change outcomes.
• Document lessons learned and contribute to the continuous improvement of the OCM framework.

Framework & Tools

• Contribute to the evolution of the enterprise OCM methodology, playbook, and toolkit.
• Support the development of standard templates, models, and resources for broader use across the organization.
• Identify training needs and collaborate with learning and development teams to deliver change-related training.
• Coach and influence stakeholders to lead change management within the organization.

Preferred Experience and Skills

• 4-6 years of experience in enterprise transformation, organizational change management or similar roles
• 2-4 years of experience in a guidance or leadership role
• Knowledge of P&C insurance systems and products preferred.
• Proven experience leading change in complex, matrixed environments.
• Familiarity with change management methodologies (e.g. Prosci, Kotter, ADKAR).
• Written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Ability to influence without authority and navigate organizational dynamics.
• Data-driven mindset with experience in measuring change effectiveness.
• Experience working in Agile environments is a plus.

Preferred Education and Training

• Bachelor's degree in Business, Management, or a related field (MBA or similar advanced degree preferred).

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The salary range for this position is $96,842-$121,053.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

The internal deadline to apply is 02/06/26. External applications will be accepted on a rolling basis while the position remains open.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.