Clerical Assistant 2

The Department of Health is looking for an energetic, efficient, and detail oriented individual to fill a Clerical Assistant 2 position within the Bureau of Health Statistics and Registries, Division of Vital Records. If you have clerical experience, this may be the perfect position for you. Apply today to become a member of our team!

In this position the Clerical Assistant 2 will respond to telephone inquiries from the public, funeral directors, physicians, hospital records staff, coroners and other parties requesting information on accessing services related to issuance of vital records certified copies or vital events data. Respond to inbound calls, triage calls, identify and define problem, find resolution alternatives sufficient to meet caller needs effectively. Evaluates needs, determining the best methods to meet those needs and advising and educating callers. You will provide accurate, comprehensive and unbiased information to all customers and conducts follow-up on caller inquiries not immediately resolved; assesses and meets the immediate, short-term need of callers who are experiencing a crisis. At times, may be required to record calls/information into a software application for tracking and analysis.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Limited term, full time employment, 37.5 hours per week,
• Work hours are 10:30am to 6:30pm with a 30-minute lunch.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in New Castle. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting salary of $36,108 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (commonwealth title);or
• Graduation from high school; or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• Seniority rights apply for: Clerical Assistant 1
• Seniority/Promotion Unit: 008-Northwestern District

• Applicants must meet one of the following methods to be considered for this vacancy:
  • Seniority Promotion

• When the collective bargaining obligation(s) have been met; then the following recruitment methods may be used:
  • Promotion Without Exam
  • Reassignment (Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.)
    • Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and
    • The last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
  • Transfer (Only current civil service employees who hold the same job title will qualify for transfer to another agency.)
    • Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and
    • The last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
  • Voluntary Demotion
  • Reinstatement (Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.)

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:
  • Clerical Assistant 1

• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.

• The promotion without examination requirements are issued in accordance with merit system employment regulations.

• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

• Applicants must have a minimum of one year in the next lower class(es) by the posting closing date with no break in service.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• 711 (hearing and speech disabilities or other individuals).