Monitoring & Incident Response - Washington D.C. - Public Trust Clearance Required Technology Systems

Monitoring & Incident Response is needed for a contract opportunity with SOC's client in Washington D.C.

Contract Length: 6 months temp to perm and/or possible FTE

**Must have Active Public Trust**

Job Description:

The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary point of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications.

Schedule: Candidate would be a part of a team supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team.

Day to day tasks include:

• Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams.
• Follow up on outstanding requests and ensure timely resolution.
• Support 24/7/365 network and service monitoring activities.
• Work collaboratively with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk, and JMD customer components to provide incident management, and escalate identified issues as appropriate.
• Coordinate and monitor conference bridges for troubleshooting, implementation, and/or maintenance activities; and provide summary and after action reports following close-out.
• Close out tickets once issues are resolved and all necessary actions are completed.
• Perform network monitoring, first-level troubleshooting, reporting, incident management, and escalation as required.
• Develop, maintain, and implement SOPs and other documentation.
• Support Network devices.
• Other duties may be added and/or assigned as needed.

• High School Diploma or equivalent
• 4+ years of applicable work experience
• Ability to obtain and maintain a public trust security clearance
• U.S. Citizen
• Experience supporting Windows 7, Windows 10, and MS Office 2013
• Experience using SNOW (ServiceNow), Remedy or a similar ticketing system
• Strong analytical and follow through skills
• Strong verbal and written communications skills
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
• Ability to work well independently on defined tasks
• Ability to work well as part of a team

• Previous Service Desk Experience
• Ability to run reports
• Active Public Trust of DOJ clearance

The Monitoring and Incident Response Team operates 100% Remote currently, however a return to work on-site at a customer site in Washington, DC is possible. Telework or 100% Remote work arrangements as a part of any potential return to work plan are negotiable.

Employment Pre-requisites

The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.

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