Wire Transfer Representative

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Division: Bank Operations

Department: Electronic Banking

Reports to: Wire Operations Manager

Status: Non-Exempt

Grade: 6

Salary Range: $20.00 - $28.90

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Hybrid - Lincoln, RI / Willimantic, CT / or Worcester, MA

Purpose/Objective:

Responsible for all aspects of the wire transfer function. Administers the wire system to ensure that all wires are sent and received promptly and accurately. Maintains all records and reports to comply with regulations and policies related to funds transfers. Adheres to department guidelines, policies and procedures governing wire transfer operations while maintaining a high level of quality and providing optimum customer service and satisfaction. Performs daily system balancing and closeout procedures for the wire system at close.

Key Accountabilities:

• Responsible for the sending and receiving of all wire transfers. Ensure that wires are sent and received accurately and posted promptly and that all pertinent information is provided. Ensures that wires meet compliance and policy guidelines. Reviews OFAC hits and works with compliance to resolve issues. Maintains records to ensure proper balancing, researching, audit requirements and subpoenas are complied with. Provides daily assistance to branch staff and all processing departments in the processing of wires. Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices and procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
• Handles calls To/From customers on the wire recorded line and processes wire requests according to company policy/practices and procedures.
• Assists in the processing of foreign wire transfers. Ensures accuracy of documentation and determines proper correspondence. Serves as a resource for other departments to include daily interaction with Branch staff to ensure that proper information is received from customers to speed the foreign wire transfer process. This includes providing guidance on wire formatting and the daily checking of all Foreign Consumer Remittance Transfers to ensure accurate execution of required disclosures prior to wire release. Ensures that Error Resolution Procedures are followed in accordance with Dodd Frank Act.
• Opens wire investigations and maintains documentation in Verafin. Performs research and communications with all correspondent Banks to resolve issues.
• Prepares daily general ledger posting sheets for foreign exchange income and all US dollar international wires.
• Prepares the end of day Fed balance calculation to determine the need to either borrow or invest funds to maintain appropriate cash position.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices and procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:

• High School Diploma or equivalent
• Bachelor's degree or equivalent work experience required

Experience:

• 3+ years of experience in general banking related roles

Skills & Knowledge:

• Mathematical and analytical skills
• Organizational skills
• Interpersonal skills
• Customer service skills
• Ability to work in high monetary risk operations governed by established deadlines and regulatory requirements
• Working knowledge of Microsoft Office Suite (especially Excel)

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Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.