IT Help Desk Supervisor

Summary:

Manage IT related contracts, work orders, vendors, projects, assets, and audits. Act as lead to the IT Help Desk Coordinator and first point of contact for the IT Department. Log helpdesk service request, maintain the integrity of the IT Departments database, SharePoint site, documentation, analyze and verify invoices for accuracy.

Manson Construction Co. was founded in 1905 as a small pile-driving business supporting the early development of Seattle's waterfront. Today, Manson's legacy of quality marine services continues to grow at locations throughout North America. With more than 800 employees and a large fleet of equipment, Manson supports high-profile marine infrastructure and energy projects across the nation.

Manson Construction represents generations of people, families, and communities whose commitment to success, safety, and ingenuity aligns with our core values: Take care of people; Do the right thing; and find a better way. At Manson, we strive to create an engaging and respectful environment where employees can share their ideas. We recognize that our employees are Manson's number one asset and the reason why we continue to execute benchmark work in the marine construction and dredging industry

Essential Duties and Responsibilities

• Act as lead to IT Help Desk Coordinator
• Act as Administrator to the IT Director
• Provide continuous status information to ensure customer satisfaction
• Manage software license tracking, compliance and audits.
• Manage hardware and software asset life cycles
• Contract Management for IT related equipment and services
• Managing work orders with vendors
• Act as trainer for IT related systems
• Assist IT Director with creating and pulling reports from KACE
• Helps establish internal procedures for the IT Department
• Manage IT Helpdesk tickets to ensure balanced workloads, performance, escalation and closure
• Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
• Establish and implement ITIL standards.
• Administration and support of Manson's Cellular devices and their related applications.
• Act as a first level problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and follow-up to assist users in solving computer, printer or data processing problems.
• Review invoices for accuracy and code to the appropriate GL code
• Log help desk calls and assign to best qualified and available technician.
• Understand and support Manson's Vessel operations.
• Keep IT Department database up to date, accurate and appropriate files up to date.
• Assist with the creation of procedural documentation for the IT Department.
• Other duties as assigned by the IT Director

• Ensures compliance with Manson's Code of Ethics and Standards of Business Conduct.
• Maintain a high standard of ethical behavior, encourages ethical behavior in others, supports ethical decisions and actively seeks appropriate resolution to potential ethical conflicts.

Responsible for practicing safe work standards and promoting an Incident and Injury Free (IIF) work environment as a condition of employment.

Supervisory Responsibilities

• Supervises IT Helpdesk Technicians

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

• May require bachelor's degree
• Minimum 3 years related experience required.
• ITIL Certification required
• Accounting experience preferred
• Strong customer service skills
• Advanced knowledge and proficient use of MS Office Suite
• KACE experience preferred

Job Location

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be in office based out of our Seattle Washington location.

Benefits

Manson Construction offers our full-time employees a comprehensive and generous benefits package that is among the best in the industry. Our benefits package includes:

• 100% paid medical, dental, and vision plans for eligible employees and 80% paid for their families
• Paid Time Off (sick, vacation, and holiday)
• Generous Retirement Plan: Employees contribute 3% and Manson contributes 7%.
• Employee Stock Ownership Plan (ESOP)
• Annual discretionary bonus

Physical Demands Position is primarily an office position, performs work at a desk. The employee is frequently required to sit for extended periods of time. The employee is occasionally required to stand, walk, use stairs, ladders, and step stools and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds. Employee must be able to wear the personal protective equipment (PPE) in order to conduct job site visits (hard hats, personal floatation devices, safety glasses, gloves, safety-toed shoes, respirators, etc.), and able to navigate stairs, ladders and gangways, board, work on and disembark floating vessels and structures.

Manson Construction Co. is an Equal Opportunity Employer, including disability and veteran status. Manson is a Drug-Free Workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@mansonconstruction.com.