System Analyst

The Systems Analyst manages assigned applications, servers and workstations through their lifecycle - requirements, testing, deployment, maintenance, troubleshooting and decommissioning. This role provides day-to-day technical support, coordinates with business stakeholders and vendors, contributes to project delivery and testing, and maintains operational documentation and runbooks.

Expected Outcomes

• Reliable operations. Assigned systems are available and meet business expectations.
• Effective incident & problem handling. Incidents are diagnosed, escalated appropriately, and resolved with clear documentation and root-cause follow-up.
• Disciplined change execution. Upgrades, patches and deployments are planned and executed with clear test plans and minimal disruption.
• Trusted user support. Business users receive consultative, timely support and guidance.
• Operational readiness and compliance. Runbooks and procedures are current and work adheres to regulatory and security requirements

Selection Criteria:

• Associate degree in Information Technology, Computer Science, or a related field
• Four or more years supporting production systems in enterprise or financial environments; or combination of applicable work experience, education, and certification.
• Hands-on Microsoft Windows Server administration; experience with Linux and/or AIX.
• Experience with relational databases as well as unstructured and semi-structured data
• Experience supporting application stacks and vendor solutions.
• Experience with IT service management tools.
• Basic scripting or automation skills for operational tasks.
• Demonstrated ability to independently support multiple production systems, owning availability, runbooks and test plans, vendor coordination, patching and upgrades, backup validation, and incident post-mortems.
• Participates in the IT on-call rotation and responsible for incident resolution.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job.

Additional Information:

• Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
• Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc).
• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.