SHAWOOD Homebuyer Engagement Ambassador

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

About

As a SHAWOOD Customer Experience Ambassador, you will play a vital role in enhancing the homebuying journey and driving referral-based growth. By localizing key customer touchpoints inspired by SHAWOOD's Japanese heritage, you'll support the sales team in delivering a seamless and emotionally resonant experience. You will also lead the planning and execution of strategic sales events, especially during high-traffic periods such as New Community Openings (NCOs), to attract and engage prospective buyers. Through data analysis, performance tracking, and buyer persona alignment, you'll transform insights into actionable strategies that elevate client satisfaction, conversion, and long-term brand loyalty.

Essential Functions

Curate & Execute Signature Buyer Touchpoints

* Design and lead meaningful buyer experiences across key milestones including contract signing, groundbreaking, frame walk, and move-in.
* Capture and share emotional moments through photos and videos that deepen buyer connection and reinforce brand affinity.
* Coordinate scheduling of all touchpoints in collaboration with the Concierge Team, ensuring timely, consistent engagement.
* Drive referral opportunities by fostering memorable, trust-building interactions throughout the buyer journey.

Plan & Activate Sales Events

* Support the onsite sales team before and after New Community Openings (NCOs) and during high-traffic periods at SHAWOOD Experience Centers.
* Plan, promote, and execute impactful sales events such as frame walks, home celebrations, and other engagement-driven activations.
* Maintain a forward-looking event calendar, sharing at least 90 days in advance with internal teams to ensure alignment and support.

Analyze & Optimize Sales Effectiveness

* Track and report key performance indicators on a weekly and monthly basis, including conversion rates, option selection trends, and buyer engagement data.
* Update and analyze event follow-up status, capturing learnings and wins across divisions.
* Compare homeowner profiles to target personas developed prior to NCOs to identify alignment and optimization opportunities.
* Document and share success stories and sales insights to support continuous improvement across SHAWOOD divisions.

Support Integrated Sales & Marketing Efforts

* Partner with the online sales team to respond to inquiries and re-engage prospective buyers through proactive outreach.
* Assist the onsite team in delivering high-touch experiences at model homes and Experience Centers, especially during peak seasons and NCO periods.
* Act as a SHAWOOD brand steward, confidently educating prospects about the brand's value, design philosophy, and elevated homebuying experience.

Qualifications

* Real Estate licensed in CA
* 3 years of relevant experience in homebuilding or real estate sales and marketing background

Success Indicators:

* Work with the sales teams to deliver seamless, on-brand execution of the SHAWOOD customer journey across all critical touchpoints, from contract to move-in.
* Drive measurable sales impact through elevated events and interactions that drive client satisfaction, repeat engagement, and referral-based growth in the community and with the brand.
* Actively support SHAWOOD's commitment to innovation and sustainability by embedding these values into every customer-facing initiative.
* Ensure consistent and effective use of CRM tools to capture insights, track engagement, and optimize sales performance.

Key Capabilities For Success

Design Fluency

* Demonstrates a deep appreciation for architectural design, with a refined aesthetic sensibility that reflects SHAWOOD's commitment to craftsmanship, innovation, and intentional living.
* Confidently communicates design trends, principles, and SHAWOOD's proprietary innovations in a way that inspires and informs prospective buyers.

Client Relationship Excellence

* Build meaningful, trust-based relationships that extend beyond the sale, ensuring homeowners feel supported throughout every stage of their journey.
* Creates a welcoming and elevated experience for every client, embodying SHAWOOD's values in every interaction.

Communication & Operational Agility

* Strong written and verbal communication skills, with the ability to connect authentically and professionally across diverse audiences.
* Highly organized and detail-oriented, adept at managing appointments, event timelines, CRM systems, and internal coordination.

Sales Enablement & Growth Mindset

* Proactively supports the sales process by managing customer flow, providing product knowledge, and delivering consultative, needs-based insights.
* Committed to personal development and continuous learning, with a desire to grow within a dynamic, mission-driven organization.

Team-Oriented Collaboration

* Works seamlessly with Sales Ambassadors, Concierges, and cross-functional teams to deliver a cohesive and memorable buyer experience.
* Anticipates team needs and contributes proactively to shared goals, helping deliver the SHAWOOD standard of excellence.

Foundational Behaviors

* Customer-Centricity: Brings a genuine passion for creating happiness through service, design, and thoughtful detail.
* Pursuit of Excellence: Holds high standards and seeks opportunities for refinement in tasks and interactions.
* Integrity & Accountability: Acts with transparency, professionalism, and commitment to SHAWOOD's mission and values.
* Collaboration: Fosters a culture of trust, support, and shared success across all internal and external touchpoints.

Work Environment & Conditions

* This role is based primarily in SHAWOOD model homes and showrooms within assigned communities across Northern and Southern California.
* Requires flexibility to work in both indoor and outdoor environments, in varying weather conditions.
* Availability on weekends and holidays is essential to support sales events and community engagement during peak traffic periods.

Physical Expectations

* This is an active, on-site role that involves frequent walking, standing, and stair climbing within and around model homes and property sites.
* Must be able to operate standard office and computer equipment, and perform physical tasks including bending, reaching, lifting, and carrying up to 50 lbs.
* Clear verbal communication and auditory capability are necessary to engage with customers and team members effectively.

Core Values

Passion for Customers

* Focus on our customers and contributing to society
* Commits to creating superior homes and a customer experience that is Better by Design from first contact through the lifetime of ownership
* Creates homes and communities that fulfill the wishes of our customers based on our desire for their happiness
* Creates positive memorable customer experiences.

Excellence

* Achieves excellence in all work processes and outcomes
* Strives to lead our industry in terms of quality and performance
* Drives for results and acts with urgency at all times
* Responsive to change
* Has the courage to seek alternate approaches when needed

Stewardship

* Creates value for stakeholders
* Protects the natural environment
* Limits waste
* Preserves community cultural and historical elements

Teamworkk and Trust

* Works for the good of the whole company, as well as for the individual
* Listens to, learn from, respect and trust one another,
* Values the contributions of team toward success and celebrate successes, both individual and team.
* Receptive to feedback, willing to learn, embrace continuous improvement
* Seeks win-wins
* Understands another's point of view, "walk in another's shoes"

Integrity

* Adheres to compliance requirements
* Known for fairness
* Consistently acts in organization's best interest
* Maintains objectivity, refrains from emotional outbursts
* Keeps confidences and displays dependability.
* Known for being equitable and able to take a course that is fair to others

Compensation

• Base Salary: $68,000-$82,000
• FLSA Status: Non-Exempt
• Bonus Type: Quarterly Production

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.