Seasonal Hospitality Attendant

Experience the fun of working in the entertainment industry at Canterbury Park - home to live horse racing every summer and year round action in our Card Casino, Racebook and Expo Center.

Canterbury Park offers competitive pay and an attractive benefits package for part-time team members. Our team members enjoy paid time off, floating holidays and holiday premium pay. For eligible team members, we provide a comprehensive benefits package that includes life, critical illness, accident and hospital indemnity insurance; a 401(k) retirement plan with employer matching; robust wellness programs designed to promote overall health and well-being; and much more. Additional exciting perks include free admission to live racing events, exclusive access to special event privileges, and a wide variety of discounts at local businesses and throughout Canterbury Park. These benefits are carefully designed to not only enhance your experience at work but also contribute to a vibrant and rewarding lifestyle in the community.

Job Summary:

The Hospitality Attendant assists guests in a variety of areas by ensuring they are having a great time, making them aware of all Canterbury has to offer, providing them with seating options and assisting with sales in the Gift Shop using best practices of sales and service. The Hospitality Attendant will ensure that each guest attending any event held at Canterbury Park is welcomed with the highest level of customer service. Responsible for supporting the Company's mission, vision, and values by providing an unparalleled experience of fun and entertainment.

Essential Duties and Responsibilities:

• Initiate and practice the highest level of customer service by ensuring that new and returning guests are provided with an exceptional experience.
• Engage in meaningful and personalized conversation while assisting customers in making informed choices regarding their Canterbury experience.
• Embrace Canterbury's core values by having fun and conducting business the Canterbury way!
• Ensure that guests are welcomed into a clean, safe and professional environment by taking ownership and having pride of the overall cleanliness of your work area.
• Review and retain information from the Canterbury Post in order to support and promote all business units by communicating details of marketing promotions and upcoming events.
• Learn and master functions of the customer relationship management tools and the enterprise ticketing system.
• Process and double check ticket sales for walk-up customers.
• Direct guests to appropriate reserved seating areas
• Monitor reserve seating areas and maintain visibility with guests in order to identify seating concerns and address and resolve issues when needed.
• Understand customer needs by asking open-ended questions; Suggest additional items to build onto sales by utilizing effective selling techniques
• Explain product features and benefits in relation to the customer needs by providing in-depth knowledge; Maintain awareness of all current product as well as current promotions.
• Observe shop inventory levels; restock as needed, report low total inventory for re-ordering, count and record month end inventory..
• Supports all sales efforts and initiatives in order to maximize gift shop sales.
• Perform all other duties as assigned.

Required Qualifications:

• Must be at least 16 years of age
• Previous customer service experience.
• Strong organizational, communication, and computer skills.
• Ability to interact with guests and co-workers in a highly collaborative environment.
• Ability to work a flexible schedule, including nights, early mornings, weekends and holidays as dictated by the event calendar.
• Must be able to pass Canterbury Park's pre-employment screening which includes a criminal background check and verification of work history.
• Must be able to attain a Minnesota Racing Commission (MRC) license.

Preferred Qualifications:

• Previous customer service and money handling experience
• Basic math skills.

Working Conditions and Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the essential functions of this job, this position requires frequent standing, walking, and wrist and hand use.
• Must be able to lift up to 10 lbs.