Product Owner

Aquent is partnering with a leading organization dedicated to enhancing consumer experiences within the health and wellness sector. This innovative company is at the forefront of leveraging technology to create more intuitive and supportive interactions for its customers, constantly striving for excellence and impactful solutions. Join a team where your contributions directly shape the future of consumer engagement and drive significant value.

Are you ready to take the reins of product development and champion the voice of the customer? We are seeking a dynamic and visionary individual to join our team, where you will be instrumental in guiding the creation and evolution of cutting-edge solutions. In this pivotal role, you will bridge the gap between business strategy and technical execution, ensuring that every product delivers exceptional value and delight to our consumers. Your expertise will directly influence strategic initiatives, foster innovation, and propel the organization forward in its mission to continuously improve consumer experiences. This is an exciting opportunity to make a tangible impact, leading cross-functional teams from concept to delivery and shaping the next generation of consumer-centric products.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

What You'll Do:

• Serve as the primary customer representative, translating complex business priorities into actionable insights for technical teams.
• Deeply understand customer needs and meticulously validate solutions developed by the delivery team to ensure alignment and quality.
• Approve design concepts on behalf of the business, ensuring they meet strategic objectives and user expectations.
• Develop and meticulously execute comprehensive product roadmaps that align with organizational goals.
• Craft detailed user stories, requirements, and acceptance criteria, providing clear guidance for development.
• Engage in day-to-day interactions with development teams and Scrum Masters, fostering collaboration and progress.
• Confirm the quality of products, ensuring they meet high standards before release.
• Articulate the value of specific stories to scrum teams, ensuring user stories are well-formed with clear acceptance criteria.
• Demonstrate the value of product functionality and sprint outcomes, both on an ad hoc basis and during planning increments.
• Lead or coordinate cross-functional project/program teams through the entire product lifecycle, from design to delivery.
• Monitor performance, recommend schedule changes, cost adjustments, or resource additions as needed.
• Investigate facts and develop robust solutions to problems during the design and planning phases.
• Provide timely and accurate information and status updates to functional leaders.
• Potentially conduct feasibility studies, manage field trials, identify product gaps, and define product requirements.
• Engage with customers to understand market needs and trends, informing product strategy.
• Make independent decisions regarding work methods, often in ambiguous situations, requiring minimal direction.

Must-Have Qualifications:

• 3+ years of technical experience.
• 5+ years of product ownership and/or project management experience supporting conversational AI and/or Interactive Voice Response technologies.
• Experience operating within the SAFe Agile framework using modern development tools.
• A genuine passion for contributing to an organization focused on continuously improving consumer experiences.

Nice-to-Have Qualifications:

• Bachelor's degree.
• Six Sigma Certification.
• Experience in supporting Voice and/or Chat solutions.

Key Skills:

• Hard Skills: Agile product development familiarity, Human-centered design, Data analysis, Requirements engineering, Business acumen, Technical acumen.
• Soft Skills: Communication, Business translation, Strategic planning, Stakeholder management, Risk identification and management, Critical decision making.

The target hiring compensation range for this role is $48.19 to $53.54 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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