IT Systems Engineer

Make a Real Difference, Every Single Day As a nonprofit leader in aging, Eskaton helps people live well, longer - with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're not just starting a job. You're stepping into a career where your work creates a real impact on people's daily lives and strengthening the communities we call home.

We Invest in You (Because You Invest in Others) We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That's why we offer:

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future.

• Total Wellbeing: Comprehensive benefits that support your physical and mental health.

• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.

Our DNA (Core Values) We're looking for people who align with our mission and want to grow with us:

• Welcoming: You're a natural at creating warmth and a sense of belonging for everyone you meet.

• Bring (Y)our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike.

• Empowerment: You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative.

• Growth: You're a lifelong learner who seeks consistent improvement and sustainable growth.

Position Summary:
The IT Systems Engineer is responsible for overseeing and supporting projects focused mainly on Microsoft 365 products, but also involving networking troubleshooting, Windows server management, Azure services such as AVD, and other applications. This position sets up, maintains, and integrates Eskaton's IT systems, encourages user adoption, and leads continuous improvements.

Essential Job Functions:

• Provide exceptional service to internal customers, including end user training and support.
• Accurately document all work performed through a ticketing system, including details and outcomes.
• Oversee requirements gathering, consulting, project planning, design, build, and testing of new and existing software solutions to meet business needs that support overall business strategies.
• Monitor, configure, maintain, integrate, and drive user adoption of the following Microsoft solutions: Microsoft 365 Office, Power BI Pro, SharePoint Online, OneDrive, Intune, Exchange Online and Power Automate
• Manage VMs and network resources in Azure
• Troubleshoot networking issues with firewalls, access points, and switches
• Liaise with vendors regarding system and application upgrades, as well as issue resolution.
• Support vendor evaluation, approval processes, and implementation activities.
• Prepare detailed design documentation, project plans, and testing protocols for hardware and software installation and upgrades.
• Support data retention policy by managing retention configurations and backups through Veeam Data Cloud.
• Evaluate and recommend new and emerging technology.
• Ability and willingness to work off-hours and to be on call for emergencies.
• Complete other duties, as assigned.

Starting pay ranges from $50.37-$58.37 per hour. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.

Qualifications

Education:
Bachelor's degree in a computer or technology related field.

Holding one or more of the following certifications is preferred:

• Microsoft 365: Administrator Expert
• Microsoft 365: Teams Administrator Associate
• Microsoft 365: Information Security Administrator Associate
• Power Platform Functional Consultant Associate
• CompTIA: Cloud+, Server+, Network

Training and Experience:

• 4+ years' experience in the management and maintenance of Microsoft 365 or Office 365, including SharePoint, OneDrive, Intune,
• Exchange, and Office applications.
  At least two years' experience with Power Automate, Azure, Windows servers, and networking devices is required.
• Familiarity with Cisco, Fortinet, Ruckus, or Juniper Mist networking products is considered an asset.

Job Knowledge:

• Demonstrated understanding of Microsoft 365 enterprise productivity and collaboration solutions, as well as common third-party application integrations, is required.
• Experience in managing and maintaining servers and networking devices is essential.
• The ability to collaborate effectively within a team, sharing and acquiring knowledge from colleagues to ensure departmental expertise, is expected.
• Strong communication skills are necessary for interactions with end users, managers, executives, and vendors.

Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Notify the People and Culture team to request any accommodation(s) to perform any of the essential functions of this position.

The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.

Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.