Senior IT Product Delivery Specialist

Our Senior IT Product Delivery Specialist will help power predictable, transparent, and data driven delivery at WPS by combining demand management, analytics, and PI Planning support into one seamless operational rhythm. As a Senior IT Product Delivery Specialist, you'll ensure documentation accuracy, clear stakeholder communication, and real-time visibility that keeps projects aligned and moving. By bridging structured review processes with live delivery metrics, you'll strengthen cross-team alignment, improve decision-making, and enhance our ability to execute, adapt, and continuously improve.

Salary Range: $90,000 - $110,000
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Hybrid Work
This position will be hybrid, having the regional availability to come in our Office 3 days a week on Tuesday, Wednesday, and Thursday.
Our office location: WPS Corporate Center Building - 1717 W. Broadway in Madison, WI.

How do I know this opportunity is right for me? If you:

• Enjoy bringing structure to ambiguity and can turn raw ideas into clear, decision ready demands.
• Energized by coordinating processes, organizing information, and keeping delivery work moving smoothly.
• Take pride in documentation accuracy and maintaining audit ready records that build trust and transparency.
• Like preparing teams for PI Planning and supporting cross team alignment, dependencies, and risk visibility.
• Comfortable analyzing data, spotting trends, and using insights to improve predictability and performance.
• Enjoy building and maintaining dashboards that help leaders understand progress, capacity, and system health.
• Thrive in roles that blend communication, coordination, and hands on analytical work.
• Are skilled at partnering with cross functional teams to standardize materials, processes, and delivery practices.
• Value clear, timely communication and can help stakeholders stay aligned on priorities and decisions.
• Are motivated by improving operational rhythm, strengthening decision making, and supporting continuous improvement.

What will I gain from this role?

• A deeper understanding of Demand Management and how to turn early-stage ideas into clear, decision ready work that drives organizational priorities.
• Hands on experience supporting SAFe PI Planning and strengthening cross-team alignment in a fastmoving delivery environment.
• Strong analytical skills through real time delivery metrics, dashboards, and data storytelling that influence leadership decisions.
• Broader visibility into how product, technology, and delivery functions connect-and how to keep them operating in sync.
• The opportunity to directly shape predictability, transparency, and continuous improvement across the delivery organization.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering or related field or equivalent combination of education and experience.
• 5 or more years of experience in Information Technology technical review, governance, or delivery operations.
• Strong knowledge and understanding of product management, Agile/Scrum methodologies, and IT solution delivery, including backlog management and sprint cycles.
• Proficient in Agile frameworks and PI Planning for iterative delivery and cross-functional collaboration.
• Strong analytical and problem-solving skills with ability to interpret metrics, identify trends, and support continuous improvement.
• Solid knowledge and understanding of business process documentation methods, including workflow mapping, process modeling, and operational dependency tracking.
• Strong communication and stakeholder management skills, with a focus on alignment and prioritization.

Preferred Qualifications

• A strong background in data analysis, dashboard creation, and performance reporting, providing actionable insights that support prioritization and continuous improvement.
• 10 or years developing highquality training, documentation, and changemanagement strategies that improve user adoption and operational consistency.
• Ability to partner with executives, technical teams, and business stakeholders to align priorities, streamline processes, and strengthen crossfunctional delivery.
• Advanced proficiency with ServiceNow, Azure DevOps/TFS, Microsoft 365, SharePoint, and crosssystem integrations (APIs, SQL, thirdparty platforms).
• Experience leading enterprisescale technology migrations and upgrades with proven success driving adoption and improving delivery predictability.

Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits

• Hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.

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