Associate Director, Client Relations

PRIMARY PURPOSE

The Associate Client Relations Director is responsible for the effective account management of employer-sponsored (client) accounts across the United States. Function as the primary contact for clients, responsible to help ensure clients maintain and growth their relationship with Bright Horizons.

This is a remote position available in the United States.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you're the difference.

Are you a genuine client relationship manager who has a proven track record of retaining and growing partnerships with a large portfolio of clients? Are you ambitious, eager and looking to feel a true connection to the work you are doing each day? If your answer was yes, then we are looking to hire someone just like you as our Associate Director of Client Relations nationwide!

As the Associate Director of Client Relations you will be responsible for the effective account management of employer-sponsored client accounts across the United States. Function as the primary contact for clients, responsible to help ensure clients maintain and grow their relationship with Bright Horizons.

What you will be doing:

• Manage a client portfolio of between 70 and 100 accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs.
• Hit performance objectives that include client retention, client growth, and revenue quota targets.
• Execute standard launch and on-going employee communication and marketing plans that result in growth in employee registration and utilization of their purchased Bright Horizons benefits.
• Proactively develop strong partnerships with clients to maximize client satisfaction and to ensure compelling client testimonials and endorsements.
• Effectively communicate program results and utilization trends to clients. Ensure clients experience the maximum return on their dependent care investment and view Bright Horizons as their strategic partner and trusted advisor for supporting their employee's key life stages.
• Work closely with all internal operations teams to facilitate service delivery, quality control, and issue resolution, functioning as the liaison between the client and Bright Horizons operations.
• Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally.

MAJOR FUNCTIONS/RESPONSIBILITIES

• Manage a client portfolio of between 70 and 100 accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs.
• Hit performance objectives that include client retention, client growth, and revenue quota targets.
• Renew and negotiate client contracts to optimize company's financial growth.
• Execute standard launch and on-going employee communication and marketing plans that result in growth in employee registration and utilization of their purchased Bright Horizons benefits.
• Provide timely and thorough responses to client inquiries and requests on a day to day basis.
• Proactively develop strong partnerships with clients to maximize client satisfaction and to ensure compelling client testimonials and endorsements.
• Effectively communicate program results and utilization trends to clients. Ensure clients experience the maximum return on their dependent care investment and view Bright Horizons as their strategic partner and trusted advisor for supporting their employee's key life stages.
• Work closely with all internal operations teams to facilitate service delivery, quality control, issue resolution, functioning as the liaison between the client and Bright Horizons operations.
• Strategically grow and expand business with existing clients, with support from Client Services team.
• Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally.

Minimum Qualifications:

• Bachelor's degree
  • Business or marketing degree preferred
• 1-3 years of direct account or client relationship management with strong demonstrated organizational and prioritization skills.

Preferred Qualifications:

• Strong relationship management skills.
• Ability to work well in a collaborative environment.
• Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered.
• This position requires minimal travel as the majority of client interactions will occur via phone/web cam.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We're changing the world of work and family, and it starts with you. At Bright Horizons, you're the difference.

Compensation:

The annual salary for this position is between $68,000-$99,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a bonus.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 69.33 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Deadline to apply: This posting is anticipated to remain open until 3/23/26.

At Bright Horizons, you're more than your job title -you're the difference. Whether you're nurturing a child's first steps or supporting the systems behind the scenes, your work creates real impact. We're a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.