New

Automotive Mechanic Expert

TEKsystems
$29.67 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Torrance
Mar 28, 2026
Automotive Claims & Customer Support Representative (Corporate Office \| Automotive Expertise Valued) Turn Your Automotive Expertise into a LongTerm Corporate Career This role is ideal for experienced automotive professionals who want to step away from the shop floor and into a professional office setting-without leaving the automotive industry behind. As an Automotive Claims & Customer Support Representative, you'll use your technical knowledge to support customers and dealerships, resolve complex vehicle service contract (VSC) claims, and play a key role in maintaining exceptional service quality. You'll work collaboratively with a supportive team, handle meaningful, highvalue cases, and engage with dealers and repair facilities-no tools, no grease, no weekends in the bay-just your expertise making an impact. What You'll Do Claims & Customer Support * Handle 35+ inbound calls daily, assisting customers and dealers with questions related to coverage, exclusions, policies, and procedures. * Manage and resolve complex, highdollar vehicle service contract claims with accuracy and efficiency. * Review repair diagnostics, labor operations, and part applications to determine eligibility under service contract coverage. * Collaborate with dealerships, repair facilities, and independent inspection companies to validate repairs and claims. * Process correspondence and contract cancellations in a timely and accurate manner. Technical DecisionMaking * Analyze vehicle issues, diagnostic findings, repair estimates, and service procedures to make informed coverage decisions. * Apply knowledge of automotive components, part numbers, flatrate labor times, and repair methods. * Clearly communicate technical decisions to dealerships, technicians, and customers in a professional, customerfriendly way. Administrative & Team Responsibilities * Document claim activity accurately across multiple systems while managing competing priorities. * Rotate through monthly team assignments and support general office tasks as needed. * Participate in coaching, training, and performance development opportunities. * Contribute as a true team player in a collaborative, fastpaced corporate environment. What We're Looking For Core Qualifications * Strong customer service and problemresolution experience. * Ability to multitask across multiple computer systems with accuracy and efficiency. * Excellent verbal and written communication skills. * High attention to detail and openness to coaching and feedback. * Professional demeanor with a customerfirst mindset. Automotive Background* (Highly Valued)* * 5+ years of experience in: * Vehicle service contract claims, OR * Automotive dealership service department, OR * Independent automotive repair facility * (An equivalent combination of automotive and customer service experience will be considered.) * Solid understanding of vehicle operations, diagnostics, repair processes, and warranty claims. * Experience interpreting coverage guidelines, labor operations, and part applications. Preferred (Not Required) * Associate degree in Automotive Technology * ASE Certification * Previous leadership or supervisory experience * Background working with dealerships, service advisors, or technicians Job Type & LocationThis is a Contract position based out of Torrance, CA. Pay and BenefitsThe pay range for this position is $29.67 - $29.67/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Torrance,CA. Application DeadlineThis position is anticipated to close on Apr 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.