PSR Supervisor

The PSR Supervisor is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position serves as an office supervisor and functions under the direction of the Department Manager to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location(s).
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time worked in each functional area may vary based on the department's operational needs.

The PSR Supervisor position provides essential leadership and oversight within the Pediatric Ambulatory Services Department, ensuring efficient operations, exceptional patient service, and the ongoing development of a high-performing team. This position encompasses a broad range of responsibilities related to staff supervision, daily operations management, administrative support, and interdepartmental collaboration.
The PSR Supervisor plays a key role in fostering a positive and productive work environment, promoting effective communication, and contributing to the delivery of high-quality, patient-centered care.

Apply By Date: April 10, 2026, at 11:59 PM

Minimum Qualifications - For full consideration, applicants are encouraged to upload a license and/or certification if required for the position

• Bachelor's degree in a related area or equivalent experience/training
• A minimum of one year of supervisory or leadership experience in a clinical setting
• Demonstrated experience with ICD-10, CPT, and HCPCS coding for insurance and billing purposes
• Experience using Epic (including In Basket and Work Queues) or similar electronic medical record systems (EMR)
• Medical office management experience, including scheduling, template maintenance, referral and authorization processing, etc.
• Demonstrated a minimum of one year of experience navigating health care insurance systems (Medi-Cal, Medicare, HMO, PPO, etc.) to obtain authorizations, schedule appointments, make referrals, and manage billing
• Knowledge of medical office procedures, medical terminology, and healthcare regulations (including HIPAA)
• Knowledge of standard hiring protocols and employment laws
• Proficiency in navigating health care insurance systems and understanding billing processes
• Understanding of human motivation and employee development, with the ability to encourage initiative and growth
• Skill in training, supervising, and offering conflict resolution
• Strong communication and interpersonal skills to interact effectively with patients, staff, and providers
• Excellent organizational and time management skills to handle multiple tasks and priorities
• Problem-solving and decision-making abilities to address issues and implement solutions
• Computer proficiency, including experience with electronic medical records, scheduling systems, and Microsoft Office Suite
• Ability to interview and select qualified candidates using effective screening techniques
• Ability to objectively and constructively evaluate employee performance, provide feedback, and set performance goals
• Ability to administer disciplinary action and implement corrective action plans, up to and including termination, in collaboration with HR and management
• Ability to identify areas for process improvement, develop and implement solutions, and measure outcomes.

Preferred Qualifications

• Three years of direct customer service and/or call center experience
• Demonstrated experience working in a specialty clinic
• Demonstrated experience working with pediatric patients and their families

Key Responsibilities

• 35% - Staff Supervison
• 25% - Coordination of Daily Operations
• 25% - Additional Job Functions
• 15% - Computer System Operations

Department Overview

The Pediatric Ambulatory Services Specialty Clinics Department at UC Davis Children's Hospital delivers specialized care to infants, children, and adolescents across 8 Pediatric Specialty Clinics: Gastroenterology, Endocrinology, Nephrology, Pulmonary, Allergy/Immunology, Rheumatology, Infectious Disease, and Adolescent Medicine. Our passionate team of physicians, nurses, allied health professionals, and front office staff collaborates to provide family-centered care and achieve the best possible health outcomes for our young patients. We are committed to fostering a welcoming and supportive environment where every child receives expert treatment and compassionate care.

POSITION INFORMATION

• Salary or Pay Range: $ 2,666.40 - $ 4,758.40
• Salary Frequency: Bi-weekly
• Salary Grade: Grade 21
• UC Job Title: AMBUL CARE ADMSTN SUPV 1
• UC Job Code: 004172
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% Full-time
• Shift (Work Schedule): (08 hours) Variable shifts
• Location: Glassrock Building, Sacramento, CA
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations, and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html.

• High-quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program, including access to free mental health services
• Supplemental insurance offered, including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

• UC Davis is a smoke and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis-owned or leased property, indoors and outdoors, including parking lots and residential space.
• Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #CA-ZM
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks.