Help Desk Support II

Help Desk Support II

Location: IT Depot - 5211 Linbar Dr., Nashville, TN 37211 (100% onsite)

Schedule: Full time, Monday - Friday, standard business hours

Overview

Innovative Renal Care is seeking a Help Desk Support II specialist to join our Nashville-based IT Depot. This is a fully onsite, individual contributor position designed for a technical professional who prefers a hands-on, operational environment over a traditional remote call center or administrative setting.

This role focuses on the execution of the physical lifecycle of our IT assets-from unboxing and imaging to deployment and inventory maintenance. We are looking for a reliable self-starter who can take ownership of the daily flow of the Depot and maintain a highly organized, efficient workspace. This role offers the unique opportunity to balance technical troubleshooting with active physical logistics in a fast-paced support environment.

Responsibilities

• Provide Level II Support by delivering technical assistance via phone, email, and remote tools for Microsoft Windows, Office 365, and Active Directory.
• Utilize a professional and friendly phone manner to resolve complex issues, prioritizing direct verbal communication to ensure first-call resolution.
• Coordinate daily hardware logistics, including facilitating shipping vendor pickups and occasional equipment transport to our Franklin corporate office.
• Test and image desktops and laptops for deployment, ensuring all devices meet the technical standards required for clinical use.
• Utilize EntraID and Halo to manage user identities, security groups, and ticket documentation to ensure all actions are properly logged.
• Maintain 100% accuracy of company assets within the inventory tracking system, ensuring every piece of hardware is accounted for from arrival to deployment.
• Proactively manage the physical organization of the Nashville Depot, including unboxing equipment, organizing storage, and coordinating warranties/returns with vendors.

Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field; or, equivalent work experience. Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
• 3-5 years of experience working in a technical support or IT operations role. Prior experience in clinic IT operations is strongly preferred.
• Strong proficiency in troubleshooting Microsoft Windows operating systems, Office 365, Active Directory, and remote support tools.
• Familiarity with EntraID and Halo is a plus.
• Proven ability to manage a physical workspace and inventory independently with high levels of dependability and initiative.
• Experience coordinating with shipping vendors and managing time-sensitive asset deployments.
• Exceptional interpersonal skills with the ability to provide white-glove service to clinical and corporate staff over the phone and in person.
• Must be able to remain in a stationary position 50% of the time and occasionally lift/move equipment up to 60 pounds.

At Innovative Renal Care (IRC), our comprehensive benefits program is a key component of our total compensation package. It includes a 401(k) match, healthcare coverage, and a broad range of other benefits that compare favorably within our industry and marketplace. Learn more atIRC Benefits and Perks

About Innovative Renal Care

We are one of the largest dialysis service providers in the U.S., partnering with local physicians to deliver high-quality care to patients with ESRD and other kidney conditions. Our mission is to be the trusted experts and preferred partners for patients, physicians, and healthcare providers by delivering best-in-class care, service, and solutions.

Our Values: I CARE

Integrity & Innovation - Earn trust by keeping promises and embracing new solutions.

Compassion - Treat patients, families, and colleagues with respect and empathy.

Accountability - Take ownership and recognize the contributions of others.

Results-Driven - Strive for excellence and exceed expectations.

Everyone Counts - Foster diversity, equity, teamwork, and collaboration.

Why Join IRC?

• Career Growth - Be part of a values-driven team making a meaningful impact.
• Competitive Compensation - Salaries continually benchmarked against market and trends.
• Enhanced PTO - Your most recent dialysis experience counts toward PTO accrual.
• Team Culture - Thrive in a supportive environment that values innovation, accountability, and compassion.

Innovative Renal Care is an equal opportunity and a drug free workplace.All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origins, citizenship, disability or protected veteran status.All applicants will be subject to a drug screening and background check upon acceptance of an offer.

*IRC will only contact you from careers@innovativerenal.comor team members with an @innovativerenal.comemail address. Please be cautious and aware of spam or fraudulent emails soliciting personal or banking information. IRC will not request this information via email.

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