Lead Repair Technician

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary:
The Lead Repair Technician is responsible for performing advanced laptop repair services while mentoring and supporting a team of technicians specializing in laptop repairs. This role provides hands-on technical expertise, fosters a collaborative work environment, and assists in skill development and problem-solving for the laptop repair team. Specific duties and responsibilities may vary based on the day-to-day business needs of CDW.
What You Will Do:

• Mentor and support laptop technicians: Provide guidance and coaching to help technicians enhance their skills and ensure adherence to repair standards.
• Troubleshoot technical issues: Identify, diagnose, and resolve complex laptop hardware issues and assist team members with challenging repairs.
• Perform laptop repairs: Carry out routine and advanced repairs on various laptop models, ensuring quality and timely service.
• Develop and implement technical processes and procedures: Contribute to the creation and refinement of processes that improve the efficiency and effectiveness of laptop repair services.
• Execute technical projects: Execute technical projects by prioritizing tasks, coordinating resources, and managing workloads to ensure projects are completed on time and within budget.
• Collaborate with cross-functional teams: Work with other groups within CDW to support technical services that align with organizational objectives and operational needs.
• Oversee day to day production and achievement of key performance indicators (KPIs). Provide repair technicians performance-based feedback.

What We Expect of You:

• Experience as a computer technician, A+ certified preferred
• The ability to diagnose and resolve complex hardware component issues
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong analytical and problem-solving skills
• Effective time management and organizational skills, the ability to prioritize tasks

Pay range: $21.15 /HR - $25.38/HR depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/

Physical Demands and Work Environment
The physical demands described below are representative of those required to successfully perform the essential functions of this position. Responsibilities include performing technical work and problem-solving tasks, with the ability to lift up to 50 lbs. as needed. The role requires the ability to see, hear, talk, touch, reach, bend, stoop, sit, stand, and/or walk. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

CDW is committed to being an AI-fluent organization

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.