Host Greeter - Tillie's

Omni Bedford Springs Resort & Spa

Join a team where hospitality isn't just what we do; it's who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you'll find more than just a job. You'll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Overview:

To ensure all members and guests are greeted and seated in a friendly and courteous manner using appropriate procedures, providing extraordinary customer service in accordance with Omni standards.

Responsibilities:

* Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.

* Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

* Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards.

* Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guests.

* Introduce and assign server to guests.

* Thank every guest upon departure and invite them to return.

* Control heavy volume at Restaurant entrance.

* Section off any reservations and server section.

* Monitor dining rooms for seating availability, service, safety, cleanliness and well-being of restaurant guests.

* Assist servers when needed.

* Answer phone and record reservations. Handle all call-in orders.

* Effectively communicate reservations to MOD and Chef.

* Maintain knowledge of the resort property.

* Inform the guests about daily and weekly specials.

* Tend to and anticipate guests' needs.

* Restock silverware.

* Responsible for familiarization of the menu.

* Perform and complete shift checklist.

* Attend department meetings and other required company training.

* Perform any other duties as assigned by the restaurant manager

Qualifications:

* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.

* Prior customer service experience preferred.

* Must agree and adhere to compensation acknowledgment and tip reporting guidelines.

* Must have RAMP certifications.

* Must be able to multitask.

* Must be able to work flexible shifts including nights, weekends, and holidays

* MICROS Experience preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.