Site IT Support Associate

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will sit at our General Office and report to the IT Infrastructure Manager USCA - North East.

Key Responsibilities

• Entry level position - Small Site(s) within country - day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision
• Onsite Technology Support provides in-person assistance to employee end users including:
• Responds to telephone calls, emails, and personnel requests for technical support.
• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Performs pro-active monitoring of PPG's computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure resolutions.

Qualifications

• A 4-year degree in Computer Science, Engineering, or related discipline.
• Strong interaction and interpersonal skills specifically listening, providing guidance

O nas:

PPG: CHRANIME A ZKRALUJEME SVT

Diky vedeni v oblasti inovaci, udritelnosti a barev pomaha PPG zakaznikm v prmyslovych, dopravnich, spotebitelskych a stavebnich odvtvich a dalich trzich zlepovat vice povrch vice zpsoby ne kterakoli jina spolenost. Dali informace najdete na www.ppg.com a sledujte @PPG na X.

The PPG Way 2030

Jsme partnery naich zakaznik

Proaktivni. Odvani. Dvryhodni. Vechno, co dlame, zaina naimi

zakazniky. Naslouchame, jedname rychle a nepestavame, dokud nevyeime

jejich nejvti vyzvy. Kdy se dai naim zakaznikm, dai se i PPG.

Jedname cilen a rychle

Agilni. izeni daty. Samostatni. Podstupujeme promylena rizika, abychom si

udreli naskok ped konkurenci. Pracujeme proaktivn a agiln, vyuivame

kvalitni data k vyvoji eeni, ktera vytvaeji hodnoty.

Vynikame v tom, co dlame

Produktivni. Spolupracujici. Odpovdni. Bez ohledu na nai roli umime

pojmenovat problem, pebirame odpovdnost a vdy pichazime s eenimi.

Jsme proaktivni i pohotovi, neustale se zlepujeme a dosahujeme vysledk.

Podporujeme kolegy, ktei jsou v kadodennim kontaktu se zakazniky

Usilujeme o vitzstvi

Zameni na budoucnost. Motivovani. Ambiciozni. Ziskov rozvijime nae

podnikani a chceme uspt spolen se zakazniky. Dosahujeme vysledk,

pijimame nove technologie a vyuivame agilitu i rychlost jako nae pednosti.

Jsme hrdi na PPG

Silni. Jednotni. Odhodlani. Pracujeme bezpen, jedname s integritou a

respektujeme rozmanitost. Oslavujeme uspchy a jsme hrdi na pozitivni

dopad, ktery spolen vytvaime pi ochran a zkralovani svta.

V PPG pouivame umlou inteligenci v naborovem procesu, abychom proces zefektivnili. Nastroje umle inteligence nerozhodnuti o zamstnani. Vice informaci naleznete na https://careers.ppg.com/cs/cs/candidate-resources.

PPG poskytuje rovne pileitosti vem kandidatm a zamstnancm. Nabizime pileitost rst a rozvijet svou karieru v prostedi, ktere poskytuje naplujici pracovni misto pro zamstnance, vytvai prostedi pro kontinualni ueni a pijima napady a rozmanitost ostatnich. Vichni kvalifikovani uchazei jsou posuzovani spravedliv, bez ohledu na pohlavi, vk, pvod, viru, zdravotni stav i jinou osobni charakteristiku.

Pokud potebujete podporu z dvodu zdravotniho znevyhodnni, napite prosim na recruiting@ppg.com.

Platove rozpti a benefity v PPG se mohou liit podle lokality, co nam umouje konkurenn odmovat zamstnance na rznych geografickych trzich. PPG pi rozhodovani o odmovani zohleduje nkolik faktor, vetn, ale nejen, dovednosti, zkuenosti a koleni, kvalifikaci a vzdlani, licenci a certifikaci a dalich organizanich poteb. Mohou platit i dali pobidky.

Nae programy zamstnaneckych benefit jsou navreny tak, aby podporovaly zdravi a pohodu naich zamstnanc. Vekere pojistne kryti a benefity budou v souladu s podminkami pislunych plan a souvisejicich idicich dokument. O benefitech s Vami bhem naboroveho procesu bude jednat Va nabora.

PPG si ceni Vai zptne vazby k naemu naborovemu procesu. Doporuujeme Vam navtivit Glassdoor.com a poskytnout zptnou vazbu k procesu.