Associate Claims Examiner

Symetra offers a thrilling chance to become part of our team as an Associate Claims Examiner!

About the role

Provide claims assistance as directed including sole responsibility for researching, recording, and reporting findings from DMF monthly runs across both life and retirement divisions. Maintains individual life waiver of premium, individual disability income and various accelerated benefits reports and databases including monthly reviews and administration. Prepares communication for initial death claims and follow-ups claims communications for our customers for at least two of the claims divisions. Provides claims assistance by communicating with our customers both via written letters and verbal communication. Acts as accuracy check for keying of ACH payments to customers and maintains both ingoing and outgoing communication coordination.

What you will do

• Prepares written communication for death claim notifications in at least two divisions. Provides assistance with both written and verbal communication with our customers and serves as backup to claims examiners on telephones.
• Perform peer reviews for staff, support Retain Asset Program and service as primary EFT Table N Entry coordinator.
• Ensures compliance with internal and external regulations and maintains accurate and timely records including ensuring that customers are tracked and kept aware of their accounts.
• Assist or service as back-up for monthly death master file review for IA, Deferred and Life products. Review includes

Why Work at Symetra

Here's what some of our employees share about why they choose to work at Symetra:

"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $22.00 - $30.87 plus eligibility for annual bonus program.

Who You Are

• High school diploma or equivalent work experience, college degree a plus.
• 1-3 years of cumulative, relevant experience

• Good written and verbal communication skills

Please review Symetra's Remote Network Minimum Requirements

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra, you will be asked to test your internet speed. You must confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. After the initial phone screen, candidates must be on video for all interviews. Symetra will verify at key points that candidates are not seeking employment fraudulently, such as using a false identity.

Failure to align with verification procedures may result in

• Disqualification from the recruitment process.
• Withdrawal of a job offer.
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Crafting a world where more people have access to financial freedom.

Symetra is a nationwide financial services company committed to assisting individuals in achieving their financial goals and gaining confidence about their future. Our actions are guided daily by the principles of Value, Transparency, and Sustainability. We provide essential products and services at fair prices, maintain open communication so customers clearly understand their purchases, and develop products and manage the company with a focus on long-term success. We emphasize supporting communities, empowering employees, and advancing diversity, equity, and inclusion (DEI). Join us to help create a world where financial freedom is accessible to more people.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

This position does not offer employer-sponsored work visas or related assistance. Candidates must already have legal permission to work in the United States when hired. They must keep this authorization for the entire duration of their employment with our company.