Senior Solution Architect

The Customer Zero Solution Architecture team operates within Customer Engineering (CE) - part of the Adobe Experience Platform (AEP) engineering organization. CE is the customer expertise hub for AEP, RTCDP, Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA), covering both consumer-focused and enterprise capabilities. Customer Zero is CE's most ambitious and forward-thinking group. Working closely with strategic accounts, the team validates new capabilities, builds solution prototypes prior to product release, and relays direct customer insights back to product and engineering. This is where the most complex, large-scale AEP implementations come to life - before anyone else gets there.

As a Senior Solution Architect on Customer Zero, the focus is depth over breadth. This individual contributor role spans the full use case lifecycle: discovery, architecture, implementation, and product feedback. The work involves close collaboration with Forward Deployment Engineers (FDEs), Principal Architects, and engineering teams to co-innovate with Adobe's most strategic accounts - supporting the largest scale AEP and Apps implementations worldwide across both B2C and B2B use cases. The right candidate is hands-on, decisive, and energized by undefined problems.

Day-to-day work spans discovery, architecture, and implementation. Senior Solution Architects lead deep discovery sessions with strategic customer teams, surface business goals and technical constraints, and own the solution architecture end-to-end. Co-innovation is central - prototyping and validating emerging AEP capabilities before they reach general availability, and translating customer pain into product feedback that flows directly into the Adobe roadmap.

Additional responsibilities include:

• Building and maintaining architecture foundations, blueprints, and labs that extend expertise beyond direct engagements.
• Bridging customer insight and product development - collaborating across CE peers, Principal Architects, field teams, and engineering.
• Communicating clearly with both technical practitioners and executives- through written docs, diagrams, and live presentations.

Experience

• 7+ years in technical or business consulting; at least 3+ years hands-on with Adobe Experience Cloud solutions.
• Hands-on implementation experience with AEP, RTCDP, AJO, or CJA - direct platform experience, not just product familiarity.
• Proven ability to lead requirements workshops, ask hard questions, and push toward standard methodologies rather than the easy path.
• Track record of designing and optimizing complex business processes across disparate systems in large, complex organizations.
• Experience scoping and delivering large-scale web-based systems or full software product lifecycle engagements.

Technical Depth

• Deep command of data collection and ingestion across web and mobile SDKs and backend integrations: tag management, data layers, identity methods, and offline data ingestion.
• Intermediate-to-advanced SQL and Python skills - able to read, write, and debug implementation code independently.
• Solid understanding of DMP vs. DSP vs. CDP distinctions, data ingestion patterns, identity graphs, and XDM schema development.
• Hands-on experience using AI and agentic tools to accelerate solution development, implementation, and debugging.
• Certification in at least one: Adobe Analytics, Adobe Target, Adobe Audience Manager, AEP, or AJO - active or recently held.

How You Work

Strong candidates are hands-on by default - prototyping, building, and getting into the product to prove out solutions. Clear written and verbal communication is essential: the ability to write an architecture doc for engineering and present findings to an executive in the same day. Self-directed and decisive, with proven experience removing blockers and taking ownership of outcomes. Comfortable operating in undefined territory where there is no established precedent.

The best SAs on CE are known for five things:

Voice of Customer

Deep Expertise

Hands-On

Bias Toward Action

Strong Communicator

Representing the customer with engineering. Owning an area of deep knowledge. Being in the product and in the code - not just advising. Unblocking and owning outcomes. Communicating well up, down, and sideways.

Adobe offers competitive compensation, equity, and benefits including medical, dental, and vision coverage, 401(k) with company match, flexible time off, and annual leave. Adobe is committed to the health and well-being of its employees and offers resources for mental health, family planning, and professional development.

Adobe's mission is to change the world through digital experiences. CE sits at the center of that mission - turning the most ambitious customer use cases into reality and feeding that knowledge back into the products that serve millions of people worldwide.

Bachelor's degree or equivalent experience required; advanced degree a plus.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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