Director, ERP Applications (Workday - GL, AP & Supply)

Title: Director, ERP Applications (Workday - GL, AP & Supply)

Location: Local candidates preferred. Occasional travel required to Massachusetts consistent with Workday implementation and support needs.

About Tufts Medicine

Tufts Medicine is an innovative, mission-driven health system that unites the best of academic and community medicine to deliver exceptional, connected, and accessible care. Our system includes Tufts Medical Center, the principal teaching hospital of Tufts University and Tufts University School of Medicine, as well as Lowell General Hospital, Lowell General Hospital - Saints Campus, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Tufts Medicine Behavioral Health Hospital, Tufts Medicine Care at Home, Tufts Medicine Integrated Network, and a network of 2,300 physicians across Massachusetts and southern New Hampshire. We treat the most complex conditions, keep our communities healthy, and bring research breakthroughs to life.

Job Overview

This director-level role is responsible for the implementation, optimization, and ongoing support of ERP applications supporting Finance and Supply Chain (GL/AP/SC). This position responsible for providing senior leadership to Information Services (IS) to support the mission, vision, and goals of the healthcare system. In collaboration with key stakeholders, develops and implements governance, policies, and objectives for applications. Provides senior leadership over the IS teams that implement, optimize, and support applications. Works closely with stakeholders and operational teams as needed.

Job Description

Minimum Qualifications:

1. Bachelor's degree in Computer Science, Information Systems, or related field.

2. Ten (10) years of relevant experience in Information Technology that includes multi-site operations, complex infrastructure, large member population applications in healthcare and/or managed care industry with demonstrated experience in ERP application leadership and Workday.

3. Seven (7) years of people leadership experience.

Preferred Qualifications:

1. Master's degree or MBA.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Provide senior leadership to the applications teams who support designated departments.

2. Leads the management, implementation, and execution of client-specific applications.

3. Acts as a liaison between operational leaders to identify opportunities for application improvements.

4. In collaboration with the PMO and Project Managers, provide management oversight for projects and enhancements of applications.

5. Ensures projects are effectively planned, with accurate scope definition, and are executed according to appropriate project management methodologies.

6. Ensures that vendor updates are applied promptly and in accordance with change control processes.

7. Provide senior leader after-hours "on call" support for issues that require management involvement.

8. In collaboration with operational leadership, ensure the effective delivery of appropriate application training.

9. Ensure a high level or provider satisfaction with ERP solutions.

10. Provide input to the development of the Operating Budget and Capital Budget, and manage expenditures within assigned areas to align with budget commitments.

11. Provides weekly status reporting to leadership, summarizing key status items and identifying matters for management attention.

12. Hire and mentor managers in application management. Provide leadership to team, through vision, inspiration, empathy, and professional relationship-building.

13. Provide management to team, through performance goals, ongoing coaching, annual reviews, and compliance with all required policies and procedures.

14. Remain up to date on pertinent regulatory requirements that may require system change.

Physical Requirements:

1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. Sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operate office equipment.

3. Frequently required to speak, hear, communicate and exchange information.

4. See and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

5. Occasionally lift and/or move up to 25 pounds.

6. Work in confined or open environments.

7. Work independently or in a team environment.

Skills & Abilities:

1. Ability to reinforce ethical behavior in self and others by adhering to organizational policies and guidelines, support compliance initiatives, conduct business with honesty, show consistency in words and actions, and follow through on commitments.

2. Skilled in leadership style that emphasizes openness, visibility, influencing and connectivity. Ability to convey the organization's enthusiasm, confidence, goals, and mission and inspire those things in others. Must be able to connect with people in a meaningful way at all levels within the organization in keeping with the culture of the senior leadership team.

3. Energetic, forward thinking, and creative individual with high standards and an appropriate professional image with a demonstrated track record in fostering collaboration and building consensus to achieve collective objectives.

4. Ability to make tough choices that serve the best interests of the organization. Proven creative problem-solving skills with the willingness to take the initiative in leading change as well as the ability to effectively manage change.

5. Effective consensus builder with strong negotiation, persuasion, and communication skills to propose enhancements to operational processes to improve efficiency and/or effectiveness.

6. Strong advocate for the desired culture in high-level planning and decision making, with a focus on performance accountability and achieving greater operational efficiencies

7. Strong verbal and written communication skills

8. Exemplary leadership and stakeholder management expertise.

9. Exceptional presentation skills, excellent verbal and communication skills, and ability to motivate team members.

10. Innovative problem solver with excellent critical thinking skills and strong analytical abilities needed for leading the IT operations. Knowledge of system integration and change management is essential.

11. Deep knowledge of the principles and practices pertaining to electronic commerce, information system testing, evaluation, analysis, and security administration.

12. Skilled in Technical Delivery Excellence (thought leadership, on time delivery, data center & infrastructure operations, project, and program management)

13. Skilled in cultural transformation of an IT organization.