INTERNSHIP: User Assistance (technical writing)

User Assistance Intern - Durham, NC
Duration: 3 months (summer)

Role Description & Responsibilities:

As a User Assistance Intern within the BIOVIA User Assistance team, you will contribute to delivering high-quality technical documentation and improving the usability of BIOVIA software across industries:

• Convert legacy HTML documentation into structured DITA XML format using dedicated conversion tools
• Develop and maintain clear, accurate, and user-friendly technical documentation aligned with company standards and style guides
• Contribute to quality assurance across user assistance deliverables, including documentation, UX content, and messaging
• Support the modernization of content architecture by helping transition documentation to scalable and structured formats
• Collaborate with cross-functional teams to ensure documentation aligns with product workflows and user needs
• Participate in continuous improvement initiatives to enhance content quality and user experience

Qualifications:

• Currently pursuing a Bachelor's degree in English, Technical Writing, Computer Science, Engineering, or a related field
• Experience in writing software or technical documentation
• Familiarity with authoring tools such as MadCap Flare and structured formats like DITA/XML
• Experience with tools like SnagIt, Camtasia, or similar content creation platforms is a plus
• Strong attention to detail and excellent written and verbal communication skills
• Ability to work independently, learn quickly, and collaborate effectively within a team

• Hands-on experience with modern documentation frameworks and structured content (DITA XML)
• Exposure to cross-industry applications in life sciences, high-tech, and more
• Collaborative and supportive team environment focused on learning and innovation
• Opportunity to contribute to impactful documentation transformation projects

• #TechnicalWriting #UserAssistance #ContentStrategy

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.