Manager Credit & Revenue
 APS (Arizona Public Service) | |
 United States, Arizona, Phoenix | |
 Apr 13, 2026 | |
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Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona. Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity. Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. Summary
The Manager of Credit & Revenue leads strategy, policy, and operations that safeguards the company's financial health while delivering a fair, dignified, and customer focused collections experience. This role governs credit-related policies-including late fees, deposits, disconnections, payment arrangements, and revenue recovery-ensuring compliance with Service Schedule 1 and applicable federal and state regulations. The manager is accountable for monitoring and reporting internally and externally on aged receivables, uncollectible accounts, and credit risk, and develops strategies to drive sustainable reductions. The manager also collaborates with business partners to resolve complex operational issues with urgency and oversee the implementation of practical, effective solutions. Minimum Requirements
-Bachelors degree in Business, Finance, Marketing or related degree Major Accountabilities
1.Set and execute strategy, policies, and operating standards for revenue, credit, collections, and payments that protect financial health while ensuring a fair, dignified customer experience. Develop and track operational KPIs
2.Establish and govern policies for late fees, deposits, disconnections, payment arrangements, and revenue recovery, ensuring consistent and equitable application. 3.Partner with Legal and Regulatory to ensure compliant, practical application of Service Schedule 1 and adherence to all federal and state requirements. 4.Lead, develop, and retain a diverse, high performing team through coaching, performance management, and development planning. 5.Monitor, analyze, and report on aged receivables, uncollectible accounts, and credit risk; develop and implement strategies to reduce arrears and write offs. 6.Oversee Red Flag compliance programs to protect customers from fraud and identity theft, ensuring timely issue resolution. 7.Manage and support payment channels, third party collection agencies, and vendor relationships to ensure performance, compliance, and customer experience standards. 8.Identify and resolve complex operational, financial, and compliance issues with appropriate urgency and sound judgment. 9.Communicate effectively with all levels of leadership and external stakeholders, delivering clear, actionable insights and recommendations. 10.Prepare, recommend and oversee development of operating budgets. Monitor spending for adherence to budget; plans, develops and recommends plans to address variances. Continually improves department work processes and maintains reports monitoring team performance as well as budgets. LAST REVISION DATE: 04/03/2026 Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws. Hybrid:Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.
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